BvdM
Bertus van der Merwe
1 reviews | Active since Aug 2022
02 Aug 2022, 13:21
Cell C POOR servise
It is in fact difficult for me to give a one-star rating. Been struggling for months to cancel my contract with them. It all started when we had an incident where the Wifi was off for days with no assistance. I then decided to cancel my contract and they tried to force me to stay by offering me lower packages. To this day I am being billed for the account and the Wifi is still off. I received a free sim card upon installation of the fibre line, not being told that I am also liable for paying for that monthly as well. I never signed a contract for a sim card! I received an e-mail not too long ago informing me of the debt and responded by questioning the amount and why this account is still active. Still without any response. I have spent hundreds of rands worth of airtime to resolve the issue without any assistance.
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
02 Aug 2022, 14:41Hi Bertus van der Merwe
Thank you for reaching out.
When did you submit your cancellation request?
^NH
Thank you for reaching out.
When did you submit your cancellation request?
^NH
Best regards,
Cell C's reply02 Aug 2022, 14:41
Official
Hi Bertus van der Merwe
Thank you for reaching out.
When did you submit your cancellation request?
^NH
Thank you for reaching out.
When did you submit your cancellation request?
^NH
Best regards,
BvdM
Bertus van der Merwe's updateReviewer Update
18 Aug 2022, 17:36I requested a cancellation months ago. I can remember the exact date. According to my Twitter messages, it was on 11/22/21
BvdM
Bertus van der Merwe's update18 Aug 2022, 17:36
Reviewer Update
I requested a cancellation months ago. I can remember the exact date. According to my Twitter messages, it was on 11/22/21
BvdM
Bertus van der Merwe's updateReviewer Update
23 Aug 2022, 12:43I am still waiting and the debt on my account is still increasing. Not to mention my credit score which is suffering! I need answers
BvdM
Bertus van der Merwe's update23 Aug 2022, 12:43
Reviewer Update
I am still waiting and the debt on my account is still increasing. Not to mention my credit score which is suffering! I need answers
Cell C's replyOfficial
12 Sept 2022, 20:50Good day Bertus
Thank you for contacting Cell C.
We apologise for the late response. We had a technical glitch which has now been resolved.
Have you been assisted?
^NT
Thank you for contacting Cell C.
We apologise for the late response. We had a technical glitch which has now been resolved.
Have you been assisted?
^NT
Best regards,
Cell C's reply12 Sept 2022, 20:50
Official
Good day Bertus
Thank you for contacting Cell C.
We apologise for the late response. We had a technical glitch which has now been resolved.
Have you been assisted?
^NT
Thank you for contacting Cell C.
We apologise for the late response. We had a technical glitch which has now been resolved.
Have you been assisted?
^NT
Best regards,
BvdM
Bertus van der Merwe's updateReviewer Update
14 Nov 2022, 12:59Good day
No I have not. Im getting tired of all the excuses and I am the one struggling with the situation.
No I have not. Im getting tired of all the excuses and I am the one struggling with the situation.
BvdM
Bertus van der Merwe's update14 Nov 2022, 12:59
Reviewer Update
Good day
No I have not. Im getting tired of all the excuses and I am the one struggling with the situation.
No I have not. Im getting tired of all the excuses and I am the one struggling with the situation.