CELL C POOR SERVICE_UNABLE TO CANCEL MY CONTRACT

I have been a cell c client for more than 10 years, have another existing contract too, but now I am adamant to change my number to another network. My contract ended on 8 October 2018. Previously an operator would call and ask whether you want to upgrade or continue with the contract, which if you do not do either the line is converted to prepaid.

Lately they only offer and upgrade and don't terminate the contract. I was billed and did not pay because in my mind I did not upgrade and I did not say I want to continue with the contract. I honoured my contract period of 24 months so why force the relationship even afterwards. My line was then suspended and I paid it and asked to be re-instated and directly put through to the cancellation line to cancel the forced contract.

I probably spoke to 10 or 12 operators, each saying they are putting me through to the cancellation line with no success. Annoyed because each time they ask the same security questions yet I am not even through the correct line. They even have the nerve to sms the cancellation number 084 143 which does not go through and keeps sending me back to customer care. I asked them is there no cancellation e-mail or a section where they can put a note to say I want to cancel my contract and someone should call mme back to assist because I called and couldn't get assistance, the answer was NO I can only cancel via the line 084 143. I am totally fruastrated and angry because I am being charged R529.74 for something I do not want. This is Cell C's strategy to frustrate the customer so that they keep billing you whilst you struggle to get through to the cancellation line that is not operating.

Why is there only one channel of communication to cancel when there

Can someone assist.