Cell C - Poor service that caused me to LEAVE!

<p> </p> <p>I have always had poor service from Cell C hence my reason for finally wanting to leave the provider. Today I had yet another terrible encounter with Sbongile from the Retention Department.</p> <p>I have 3 contracts with Cell C and have always been an exceptional account holder! Today when I had called through the agent was RUDE, invasive and ***********! My reason for calling was that I would like to cancel 1 of my contracts. However after such terrible service I decided I rather cancel all the contracts that I have with Cell C.</p> <p>I was told that I have to place 1 months’ notice before cancelling a contract and converting it to prepaid. What I find odd is that I am not owing an amount on the remained 2 out of 3 contracts however I have to place a month’s notice. My question is why??? Cell C as a provider have NEVER been accommodating or helpful. </p> <p>When I had notified the agent that I would like to speak to her Team Leader she had become defensive and yet again rude! She did not want to provide me with her Team Leader's name for me to further escalate my issue. At that stage I did let her know that I will be calling back to speak to someone in management.</p> <p>Cell C I should not be surprised by the service that I have received, it seems to be the norm with Cell C. At the beginning of the call it states that all calls are recorded for training purposes. As a request to Cell C, please pull up the call in question and listen to my discussions with the agent!</p>