GH
Gideon H
1 reviews | Active since Dec 2018
13 Dec 2018, 06:22
Cell C: Poor Service stopping ******* contract
I have a dispute with Cell C debiting my bank account for a contract which does not belong to me. They requested additional information and I even had to submit an affidavit. I have made a number of calls to their call center to get this far. All information was submitted by the end of September. This morning I have submitted a 4th request to their customer service email address following no response. I have stopped the debit orders in the mean time but this really poor service!
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
13 Dec 2018, 07:33Good morning Gideon
We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Cell C's reply13 Dec 2018, 07:33
Official
Good morning Gideon
We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Cell C's replyOfficial
14 Dec 2018, 10:29As per feedback, the documents have been received by the consultant and the matter has been escalated to our ***** team for assistance.
Regards
Cell C | PN
Regards
Cell C | PN
Cell C's reply14 Dec 2018, 10:29
Official
As per feedback, the documents have been received by the consultant and the matter has been escalated to our ***** team for assistance.
Regards
Cell C | PN
Regards
Cell C | PN
GH
Gideon H's updateReviewer Update
02 Jan 2019, 16:14The last time I received correspondence from Cell C was on 16 December whereby Nqobile Bhengu said that the ***** department will contact me within 2 business days. As at 2 January nobody has contacted me and another debit order was charged against my account. I can not believe the poor service of such a big company (so much for building a reputable brand)
GH
Gideon H's update02 Jan 2019, 16:14
Reviewer Update
The last time I received correspondence from Cell C was on 16 December whereby Nqobile Bhengu said that the ***** department will contact me within 2 business days. As at 2 January nobody has contacted me and another debit order was charged against my account. I can not believe the poor service of such a big company (so much for building a reputable brand)