Cell c Poor Service on urgent Sim Swap

Good day beautiful people

Can anyone assist me on what to do next, I have lost hope, Am stressed. I feel like cell c sales consultants are punishing me for fun when I need help for real. My other case number is Cell C Customer Service Case Number : ***.

I have left my Cellphone and ID on a bolt taxify on friday 25 January 2025. I use my cellphone to communicate to my customers and deliver their gadgets via whatsapp. Since the 25 January 2025 I have been trying to do a sim swap. Via a call they told I passed they did the sim swap, I called again they said they a offline. I called for the 3rd time they told me I have failed I should go to a cell c store with a copy of ID and proof of residence. I went to germiston and found that cell c is nolonger there. Today I went to Festival Mall with an Affidavit stating that I need to do a sim swap to get an OTP so that the Police can call the Bolt driver to whats happening before opening a case and ruining the drivers future for no reason. I had proof of resident, copy of ID, Affidavit, Bolt Support communication emails and a Valid Drivers License but the consultant told me to leave and come with a Temporary Id. My gross loss on my business is R4400 Since the 25 January 2025 right now am tired of talking how about I get advice on how to escalate this case because I feel like we are not serious or maybe am bleeding white blood thats why I should not be assisted and I should forget about my phone, customers and business by starting back from scratch hustling. If only we had a funeral and I needed that Sim Card to withdraw money for funeral preparations, we were going to be in a serious mess mos. Please every customer matters, Dont work for money, Do what you came there to do. Right now am using MTN am ashamed of Cell c on how the treated me. Any positive Idea on escalations please share