JP
John P
1 reviews | Active since May 2019
16 Jul 2019, 10:07
Cell C poor service follow up
Cell is pathetic service, no one called me yet concerning my contracts main number is ***
You can call me on *** had to buy a new Sim as all my lines were deleted although account was brought up to date
Cell c needs to wake up its customer service dept and legal depts, no joy from calling then they know nothing about your accounts
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
16 Jul 2019, 10:19Hi John
As advised on the 21st of June 2019 your account is in arrears and we have received no payment from you since then.
The lines can only be reactivated if the account is bought up to date.
^MM
As advised on the 21st of June 2019 your account is in arrears and we have received no payment from you since then.
The lines can only be reactivated if the account is bought up to date.
^MM
Cell C's reply16 Jul 2019, 10:19
Official
Hi John
As advised on the 21st of June 2019 your account is in arrears and we have received no payment from you since then.
The lines can only be reactivated if the account is bought up to date.
^MM
As advised on the 21st of June 2019 your account is in arrears and we have received no payment from you since then.
The lines can only be reactivated if the account is bought up to date.
^MM
JP
John P's updateReviewer Update
16 Jul 2019, 10:28I don't think you understand the history behind this account if you can please call me to explain, this is the problem with cell c all different people handle the accounts and then don't know what's happening, maybe look at the remarks on the system to understand before commenting
JP
John P's update16 Jul 2019, 10:28
Reviewer Update
I don't think you understand the history behind this account if you can please call me to explain, this is the problem with cell c all different people handle the accounts and then don't know what's happening, maybe look at the remarks on the system to understand before commenting
JP
John P's updateReviewer Update
16 Jul 2019, 10:35This is what I was told the last time I had to pay 13000 to bring accounts up to date and nothing has happened until then, only to find my lines deleted, I was told to buy new Sim cards even what a waist off time really,
JP
John P's update16 Jul 2019, 10:35
Reviewer Update
This is what I was told the last time I had to pay 13000 to bring accounts up to date and nothing has happened until then, only to find my lines deleted, I was told to buy new Sim cards even what a waist off time really,
Cell C's replyOfficial
16 Jul 2019, 12:01Your accounts have been permanently deactivated due to non-payment. You are now required to settle the accounts which includes the outstanding amounts + device fees.
Reactivation of the contracts cannot take place. We will only be able to reactivate the numbers on prepaid once payment has been received.
^MM
Reactivation of the contracts cannot take place. We will only be able to reactivate the numbers on prepaid once payment has been received.
^MM
Cell C's reply16 Jul 2019, 12:01
Official
Your accounts have been permanently deactivated due to non-payment. You are now required to settle the accounts which includes the outstanding amounts + device fees.
Reactivation of the contracts cannot take place. We will only be able to reactivate the numbers on prepaid once payment has been received.
^MM
Reactivation of the contracts cannot take place. We will only be able to reactivate the numbers on prepaid once payment has been received.
^MM
JP
John P's updateReviewer Update
16 Jul 2019, 12:10Again you did not look at the history of this account, Kindly look at the information before replying, I understand my account is in arrears now again because after I made payment the last time no contact was made with me, then my account was deleted, I was promised that my account will be reopened and never did after the 13000 payment nothing was done that's the reason the account wasn't paid because there was no resolution from Cell c side
That's why I say look before u speak
That's why I say look before u speak
JP
John P's update16 Jul 2019, 12:10
Reviewer Update
Again you did not look at the history of this account, Kindly look at the information before replying, I understand my account is in arrears now again because after I made payment the last time no contact was made with me, then my account was deleted, I was promised that my account will be reopened and never did after the 13000 payment nothing was done that's the reason the account wasn't paid because there was no resolution from Cell c side
That's why I say look before u speak
That's why I say look before u speak