RM
Ross M

1 reviews | Active since Oct 2017

04 Jul 2018, 15:05

Cell C - poor service - false information

Absolute worst service I have ever received, I have had nothing but problems with cell c from the moment I opened up a contract with them! my most recent being the fact that I have been trying to migrate a contract for the last 3 weeks !!!! I have been sent from department to department,told not to worry, been told incorrect pricing, told to wait and at the end now they want to charge even me an exceptional amount of money money every month when I was told on many occasions that I will be paying the advertised price!! I have had nothing but issues !! I have never experienced such poor quality service .

0
Replies (11)
Cell C
Cell C's reply04 Jul 2018, 15:09
Official

You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.

One of our consultants will contact you and assist with this matter.

Regards
Cell C | PN

Best regards,

RM
Ross M's update04 Jul 2018, 15:13
Reviewer Update
Please !! I am This is not thee first issue I have had where it takes days or weeks to sort out and now the fact cell c wants to charge me R300+ a month more than advertised !! and I was told otherwise up until l the contract was sent to me to go through and sign ! This has been the final straw I should hope that you will be able to sort this out
Cell C
Cell C's reply05 Jul 2018, 09:38
Official

As per communication, Lungile will revert with feedback.

Regards

Cell C | PN

Best regards,

RM
Ross M's update05 Jul 2018, 14:41
Reviewer Update
she has been the only Cell c employee who has been able to assist me in anyway over the last 2 years ! I have no way of contacting here and would like some form of update, I am currently not able to conduct business properly because of the issues I am having !
RM
Ross M's update05 Jul 2018, 15:07
Reviewer Update
Please ask her to call me back !!! my Director was in the office with me
Cell C
Cell C's reply05 Jul 2018, 15:22
Official

We have forwarded your feedback to her.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply06 Jul 2018, 10:03
Official

Lungile confirmed that she has contacted you and provided interim feedback.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply06 Jul 2018, 10:03
Official

Lungile confirmed that she has contacted you and provided interim feedback.

Regards

Cell C | PN

Best regards,

RM
Ross M's update06 Jul 2018, 15:22
Reviewer Update
Thank you very much to Lungile who has resolved my issue !
Cell C
Cell C's reply06 Jul 2018, 15:42
Official

Thumbs up to Lungile!

Have a lovely day further.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply06 Jul 2018, 15:42
Official

Thumbs up to Lungile!

Have a lovely day further.

Regards

Cell C | PN

Best regards,