cell c poor service...failed to repair and replace

its been 2 months without a phone now but cell c is busy debiting while i don' have a phone and they failing to replace me with a new device as told by repairs department at cell c,RMA number from repairs department for a new device is ***, OBS number 162 813 from Martin, Matthew in the repairs department. id phone everyday but no help since the 18th of August 2015, Sthembile Zungu &amp