Cell C Poor service delivery

<p>I have been a Cell C client for many years, around 15 years. I upgraded my package in 2009 to a R 600 with 100 sms bundle. I moved to Harrismith from Durban in 2010. Recently I aquired a Vodacom contract as Cell C's signal is really poor in Harrismith. My wife also used Cell C and had made a complaint last year where a tecnitian came out to our farm and installed boosters for us. Signal is still very poor. Because of the new contract with Vodacom, my minutes were left and I built up a R 2700 balance. I decided to migrate to a lower package and increase my Vodacom package. My balance is around R 2700 of which I cannot convert into data. To my horror, I cannot even use these free minutes to call my brother in London. When my package finishes on the 29th November, immediatly I will loose my minutes accumulated on the 30th of November. The call centre could not help me as I will simply loose this sum of money and airtime. Surely Cell C can compromise and help me.</p>