AL
Ajay L

1 reviews | Active since Aug 2021

14 Aug 2021, 08:29

CELL C Poor Service Delivery

Worst service ever. Please stay away from Cell C, we have been a customer for years, but when we changed our bank account, the problems started, now our account has been suspended even though we have paid for it, and emailed proof of payments, Contactes customer care, SM, proof of payment, with no assistance why so ever. No that we want to cancel the contracts we have no assistance. Very very poor service delivery

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Replies (4)
Cell C
Cell C's reply14 Aug 2021, 09:05
Official
Good day Ajay 

Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. 

We would like the opportunity to talk and investigate your feedback further. 

Do expect our call. 

^YM 

AL
Ajay L's update14 Aug 2021, 09:10
Reviewer Update
Hi I have been expecting a call for the last few weeks, my other other
Contact number is ***, I'm seriously disappointed because I have been a customer for years, but now we are decided on moving to another service provider, we had an emergency yesterday and I couldn't make a call, there is nothing worse then that!!?
Cell C
Cell C's reply14 Aug 2021, 10:05
Official
We will revert will be in contact for further assistance. 

^YM
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Ajay L's update18 Aug 2021, 04:06
Reviewer Update
Hi we are still waiting on this to get resolved does it take two weeks for cell c to find funds that were paid to them, we even emailed the proof of payments to them, we are still waiting on someone to contact us, it's really starting to show the poor service delivery.