SK
Shanè Koekemoer
1 reviews | Active since Apr 2018
08 May 2023, 14:15
Cell C - Poor service
Poor service, As of the 1st of May 2023, I'm still waiting for a Manager / Regional Manager in Kwazulu - Natal to contact me directly. After calls from the call center and numerous reference numbers, my case does not get any ATTENTION! Follow up with two different stores on how to get more clarity and each store provided me with the customer care number. Poor service, Poor client liaise service! Not just from a branch, this goes as far as the call center
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Replies (7)0
Replies (7)SK
Shanè Koekemoer's updateReviewer Update
08 May 2023, 15:27Good day
Thank you for your response.
How can you deduct a pro- rata amount without informing your client?
after almost wo months after the down grade took place!!!
After a week's fight, I have not received a call back as stated by the client liaising department, shocking!
I insist with IMMEDIATE EFFECT that the need to arrange for a courier to collect the new bundle deal from my house, as I am fed up with Cell C.
The service, the way you get treated.
For how many years that I have been with Cell C I was more than Loyal and to get this service, I'm sorry, You can cancel my bundle deal as I will go to a service provider!
Cell C is just about the money, not about their clients its sad to say
Thank you for your response.
How can you deduct a pro- rata amount without informing your client?
after almost wo months after the down grade took place!!!
After a week's fight, I have not received a call back as stated by the client liaising department, shocking!
I insist with IMMEDIATE EFFECT that the need to arrange for a courier to collect the new bundle deal from my house, as I am fed up with Cell C.
The service, the way you get treated.
For how many years that I have been with Cell C I was more than Loyal and to get this service, I'm sorry, You can cancel my bundle deal as I will go to a service provider!
Cell C is just about the money, not about their clients its sad to say
SK
Shanè Koekemoer's update08 May 2023, 15:27
Reviewer Update
Good day
Thank you for your response.
How can you deduct a pro- rata amount without informing your client?
after almost wo months after the down grade took place!!!
After a week's fight, I have not received a call back as stated by the client liaising department, shocking!
I insist with IMMEDIATE EFFECT that the need to arrange for a courier to collect the new bundle deal from my house, as I am fed up with Cell C.
The service, the way you get treated.
For how many years that I have been with Cell C I was more than Loyal and to get this service, I'm sorry, You can cancel my bundle deal as I will go to a service provider!
Cell C is just about the money, not about their clients its sad to say
Thank you for your response.
How can you deduct a pro- rata amount without informing your client?
after almost wo months after the down grade took place!!!
After a week's fight, I have not received a call back as stated by the client liaising department, shocking!
I insist with IMMEDIATE EFFECT that the need to arrange for a courier to collect the new bundle deal from my house, as I am fed up with Cell C.
The service, the way you get treated.
For how many years that I have been with Cell C I was more than Loyal and to get this service, I'm sorry, You can cancel my bundle deal as I will go to a service provider!
Cell C is just about the money, not about their clients its sad to say
SK
Shanè Koekemoer's updateReviewer Update
08 May 2023, 18:38After leaving a message on Hellopeter today, Cell C has contacted me on the 8th of May 2023 @05:16pm, still unresolved. I need management to phone me tomorrow as discussed with the Lady at customer service that I need these contract phones that has been given to us on the bundel deal to be cancelled with emidate effect ! I want this matter to be resolved no later than tomorrow. I was promised to be contacted at 12:00pm tomorrow the 9th of May 23, lets see if this will happend
SK
Shanè Koekemoer's update08 May 2023, 18:38
Reviewer Update
After leaving a message on Hellopeter today, Cell C has contacted me on the 8th of May 2023 @05:16pm, still unresolved. I need management to phone me tomorrow as discussed with the Lady at customer service that I need these contract phones that has been given to us on the bundel deal to be cancelled with emidate effect ! I want this matter to be resolved no later than tomorrow. I was promised to be contacted at 12:00pm tomorrow the 9th of May 23, lets see if this will happend
SK
Shanè Koekemoer's updateReviewer Update
09 May 2023, 15:17Good day,
I have been contacted by a consultant at 10:30am this morning the 9th of May 2023.
It is 15:14pm at this moment.
No call as yet as stating that management is in a meeting and I will be contactes after 13:00pm once the meeting has been done.
Im still awaiting an aswer as of today, as I need this to be sorted out by the end of business today. I have waited long enough for any assistance on this matter !
I have been contacted by a consultant at 10:30am this morning the 9th of May 2023.
It is 15:14pm at this moment.
No call as yet as stating that management is in a meeting and I will be contactes after 13:00pm once the meeting has been done.
Im still awaiting an aswer as of today, as I need this to be sorted out by the end of business today. I have waited long enough for any assistance on this matter !
SK
Shanè Koekemoer's update09 May 2023, 15:17
Reviewer Update
Good day,
I have been contacted by a consultant at 10:30am this morning the 9th of May 2023.
It is 15:14pm at this moment.
No call as yet as stating that management is in a meeting and I will be contactes after 13:00pm once the meeting has been done.
Im still awaiting an aswer as of today, as I need this to be sorted out by the end of business today. I have waited long enough for any assistance on this matter !
I have been contacted by a consultant at 10:30am this morning the 9th of May 2023.
It is 15:14pm at this moment.
No call as yet as stating that management is in a meeting and I will be contactes after 13:00pm once the meeting has been done.
Im still awaiting an aswer as of today, as I need this to be sorted out by the end of business today. I have waited long enough for any assistance on this matter !
SK
Shanè Koekemoer's updateReviewer Update
12 May 2023, 09:15I have been contacted by a representative on Wednesday the 10th of May 2023, statingI will received feedback once management has spoken to the Cell C store, yesterday.
Untill this morning the 12th of May 2023 09:14am no feedback has been received surely investigation does not take this long?
The time is comming closer to a new billing for month of May 2023 and my query is still not resolved.
Untill this morning the 12th of May 2023 09:14am no feedback has been received surely investigation does not take this long?
The time is comming closer to a new billing for month of May 2023 and my query is still not resolved.
SK
Shanè Koekemoer's update12 May 2023, 09:15
Reviewer Update
I have been contacted by a representative on Wednesday the 10th of May 2023, statingI will received feedback once management has spoken to the Cell C store, yesterday.
Untill this morning the 12th of May 2023 09:14am no feedback has been received surely investigation does not take this long?
The time is comming closer to a new billing for month of May 2023 and my query is still not resolved.
Untill this morning the 12th of May 2023 09:14am no feedback has been received surely investigation does not take this long?
The time is comming closer to a new billing for month of May 2023 and my query is still not resolved.
Cell C's replyOfficial
12 May 2023, 09:31Good day Shanè Koekemoer
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
We will follow-up with our team and revert back with feedback.
Regards,
^TM
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
We will follow-up with our team and revert back with feedback.
Regards,
^TM
Cell C's reply12 May 2023, 09:31
Official
Good day Shanè Koekemoer
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
We will follow-up with our team and revert back with feedback.
Regards,
^TM
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
We will follow-up with our team and revert back with feedback.
Regards,
^TM
SK
Shanè Koekemoer's updateReviewer Update
12 May 2023, 15:07Good day
Please send me a copy of email received from the store directly as I have spoken to Adhiel@ cell c.
Please send me a copy of email received from the store directly as I have spoken to Adhiel@ cell c.
SK
Shanè Koekemoer's update12 May 2023, 15:07
Reviewer Update
Good day
Please send me a copy of email received from the store directly as I have spoken to Adhiel@ cell c.
Please send me a copy of email received from the store directly as I have spoken to Adhiel@ cell c.
SK
Shanè Koekemoer's updateReviewer Update
12 May 2023, 15:24As from the person who phoned me informed me that they HAVE received feedback from the store.
SK
Shanè Koekemoer's update12 May 2023, 15:24
Reviewer Update
As from the person who phoned me informed me that they HAVE received feedback from the store.