RH
Ronel H
1 reviews | Active since May 2017
15 Aug 2021, 19:13
CELL C POOR SERVICE CONTINUES
It is a week since I wrote my first review and Cell C promised to "answer promptly and accurately." Will someone please pass them a dictionary because it is obvious they don't understand the meaning of these words! Best business practice is to answer and resolve the queries from your clients "promptly and accurately". Please resolve this query as promised.
Helpful (0)
Replies (6)0
Replies (6)
Cell C's replyOfficial
15 Aug 2021, 23:27Hi Ronel Harris
Thank you for contacting Cell C.
Please provide us with the reference number, as the number you provided doesn't reflect on our end.
Regards
^MP
Thank you for contacting Cell C.
Please provide us with the reference number, as the number you provided doesn't reflect on our end.
Regards
^MP
Best regards,
Cell C's reply15 Aug 2021, 23:27
Official
Hi Ronel Harris
Thank you for contacting Cell C.
Please provide us with the reference number, as the number you provided doesn't reflect on our end.
Regards
^MP
Thank you for contacting Cell C.
Please provide us with the reference number, as the number you provided doesn't reflect on our end.
Regards
^MP
Best regards,
RH
Ronel H's updateReviewer Update
17 Aug 2021, 03:41Really now?! Ever heard of account numbers? Try that. It might just work!!!
RH
Ronel H's update17 Aug 2021, 03:41
Reviewer Update
Really now?! Ever heard of account numbers? Try that. It might just work!!!
Cell C's replyOfficial
17 Aug 2021, 15:30Hi Ronel
Please send us the reference number/ case number.
^NH
Please send us the reference number/ case number.
^NH
Best regards,
Cell C's reply17 Aug 2021, 15:30
Official
Hi Ronel
Please send us the reference number/ case number.
^NH
Please send us the reference number/ case number.
^NH
Best regards,
RH
Ronel H's updateReviewer Update
20 Aug 2021, 03:39Really now? With all the information provided you can't look up the account? Not only is your service pathetic but logic also seems not to apply. I will now refer the matter to the consumer council.
RH
Ronel H's update20 Aug 2021, 03:39
Reviewer Update
Really now? With all the information provided you can't look up the account? Not only is your service pathetic but logic also seems not to apply. I will now refer the matter to the consumer council.
Cell C's replyOfficial
20 Aug 2021, 08:23Hi Ronel
We would appreciate an opportunity to assist you. Kindly send us a brief description of your query or provide us with a case number.
^NT
We would appreciate an opportunity to assist you. Kindly send us a brief description of your query or provide us with a case number.
^NT
Best regards,
Cell C's reply20 Aug 2021, 08:23
Official
Hi Ronel
We would appreciate an opportunity to assist you. Kindly send us a brief description of your query or provide us with a case number.
^NT
We would appreciate an opportunity to assist you. Kindly send us a brief description of your query or provide us with a case number.
^NT
Best regards,
RH
Ronel H's updateReviewer Update
20 Aug 2021, 15:12the matter has been referred
RH
Ronel H's update20 Aug 2021, 15:12
Reviewer Update
the matter has been referred