Cell c poor service

The service at cellc is so poor, they do not stick to their 24 to 48 hour policy and they never call you back for feedback, you should be the one always calling. Difference answer from the consult but they are using the same system. Its honestly frustrating to deal with them. Wouldn't recommend it to anyone. I have an issue that has been pending for over 96 hours, I've been at the store and still couldn't get help.