SS
Solly S
1 reviews | Active since Mar 2009
15 Apr 2025, 22:08
Cell C poor service
I am writing to formally raise a complaint regarding the poor handling of my account with Cell C following changes to my banking details earlier this year. In January, I updated my banking information and notified Cell C accordingly, including authorising the debit check conducted by your team. However, despite these actions, January and February passed without any successful debit transactions on my new account.
To my dismay, I discovered that Cell C continued to attempt to debit my old account, which consequently did not have sufficient funds available. This situation resulted in me incurring charges for failed debit orders due to your company's oversight. Upon contacting Cell C to clarify why my payments were not being processed from my new FNB account, I was informed that the account was deemed too new, and therefore, you refused to collect the funds. This lack of communication is unacceptable, particularly as I had fulfilled my obligations by providing the necessary updates.
Furthermore, I was frustrated to learn that instead of addressing this issue directly, services were suspended on all my lines without consideration of the circumstances. My attempts to discuss this matter with your customer service representatives have been met with indifference, culminating in a generic response generated by an automated system, which is quite aggravating.
Throughout this period, I have continued to make payments via Easypay for the amounts that Cell C has failed to collect from my FNB account. However, I have now reached a point of frustration with Cell C’s service. As a result, I would like to inform you that I have not renewed the two contracts that have recently expired, and I will not be renewing the remaining three contracts upon their completion, as I have lost confidence in your ability to manage my account responsibly.
I expect a prompt response addressing my concerns and an explanation of how this oversight occurred. Thank you for your attention to this matter.
Helpful (0)
Replies (7)0
Replies (7)
Cell C's replyOfficial
16 Apr 2025, 08:15Dear Solly,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration caused by the handling of your account and the substandard service you have received — this is certainly not the experience we aim to deliver.
We appreciate the opportunity to investigate and address the errors that occurred. We are committed to resolving this matter promptly and amicably.
Thank you for sharing your ID number; however, it appears to be one digit short, which has prevented us from retrieving your account details. Kindly confirm your full ID number so we can proceed with a thorough investigation and apply the necessary corrective measures.
We look forward to resolving this issue to your satisfaction.
Kind regards,
Cell C | GM
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration caused by the handling of your account and the substandard service you have received — this is certainly not the experience we aim to deliver.
We appreciate the opportunity to investigate and address the errors that occurred. We are committed to resolving this matter promptly and amicably.
Thank you for sharing your ID number; however, it appears to be one digit short, which has prevented us from retrieving your account details. Kindly confirm your full ID number so we can proceed with a thorough investigation and apply the necessary corrective measures.
We look forward to resolving this issue to your satisfaction.
Kind regards,
Cell C | GM
Cell C's reply16 Apr 2025, 08:15
Official
Dear Solly,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration caused by the handling of your account and the substandard service you have received — this is certainly not the experience we aim to deliver.
We appreciate the opportunity to investigate and address the errors that occurred. We are committed to resolving this matter promptly and amicably.
Thank you for sharing your ID number; however, it appears to be one digit short, which has prevented us from retrieving your account details. Kindly confirm your full ID number so we can proceed with a thorough investigation and apply the necessary corrective measures.
We look forward to resolving this issue to your satisfaction.
Kind regards,
Cell C | GM
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration caused by the handling of your account and the substandard service you have received — this is certainly not the experience we aim to deliver.
We appreciate the opportunity to investigate and address the errors that occurred. We are committed to resolving this matter promptly and amicably.
Thank you for sharing your ID number; however, it appears to be one digit short, which has prevented us from retrieving your account details. Kindly confirm your full ID number so we can proceed with a thorough investigation and apply the necessary corrective measures.
We look forward to resolving this issue to your satisfaction.
Kind regards,
Cell C | GM
SS
Solly S's updateReviewer Update
16 Apr 2025, 16:50My ID number is ***
SS
Solly S's update16 Apr 2025, 16:50
Reviewer Update
My ID number is ***
Cell C's replyOfficial
16 Apr 2025, 16:59Thank you, our team will be in contact to assist.
Regards,
Cell C | MN
Regards,
Cell C | MN
Cell C's reply16 Apr 2025, 16:59
Official
Thank you, our team will be in contact to assist.
Regards,
Cell C | MN
Regards,
Cell C | MN
SS
Solly S's updateReviewer Update
16 Apr 2025, 17:28Dear Cell C Customer Service,
I hope this message finds you well.
On the 15th of April 2025, I noticed that Cell C attempted to debit an amount of R1145 from my account. I must clarify that I have never authorised Cell C to process any transactions on the 15th of each month. The only debit order that I have approved is scheduled for the 25th of every month.
This unauthorised attempt to debit my account resulted in the transaction being returned due to insufficient funds, leading to additional charges of R105. These unexpected fees are not only frustrating but also detrimental to my credit status, which I take very seriously.
Given these circumstances, I kindly request that you address this issue immediately by ceasing any unauthorised debit attempts on my account outside the agreed date of the 25th of every month. I would appreciate confirmation of the cancellation of these transactions. You have caused me more than enough frustrations and I don’t need more frustrations please. Just honor the dates I gave you and you should pay the charges that I incurred as a result of your reckless and ********* business conduct
Thank you for your attention to this matter. I look forward to your prompt response.
I hope this message finds you well.
On the 15th of April 2025, I noticed that Cell C attempted to debit an amount of R1145 from my account. I must clarify that I have never authorised Cell C to process any transactions on the 15th of each month. The only debit order that I have approved is scheduled for the 25th of every month.
This unauthorised attempt to debit my account resulted in the transaction being returned due to insufficient funds, leading to additional charges of R105. These unexpected fees are not only frustrating but also detrimental to my credit status, which I take very seriously.
Given these circumstances, I kindly request that you address this issue immediately by ceasing any unauthorised debit attempts on my account outside the agreed date of the 25th of every month. I would appreciate confirmation of the cancellation of these transactions. You have caused me more than enough frustrations and I don’t need more frustrations please. Just honor the dates I gave you and you should pay the charges that I incurred as a result of your reckless and ********* business conduct
Thank you for your attention to this matter. I look forward to your prompt response.
SS
Solly S's update16 Apr 2025, 17:28
Reviewer Update
Dear Cell C Customer Service,
I hope this message finds you well.
On the 15th of April 2025, I noticed that Cell C attempted to debit an amount of R1145 from my account. I must clarify that I have never authorised Cell C to process any transactions on the 15th of each month. The only debit order that I have approved is scheduled for the 25th of every month.
This unauthorised attempt to debit my account resulted in the transaction being returned due to insufficient funds, leading to additional charges of R105. These unexpected fees are not only frustrating but also detrimental to my credit status, which I take very seriously.
Given these circumstances, I kindly request that you address this issue immediately by ceasing any unauthorised debit attempts on my account outside the agreed date of the 25th of every month. I would appreciate confirmation of the cancellation of these transactions. You have caused me more than enough frustrations and I don’t need more frustrations please. Just honor the dates I gave you and you should pay the charges that I incurred as a result of your reckless and ********* business conduct
Thank you for your attention to this matter. I look forward to your prompt response.
I hope this message finds you well.
On the 15th of April 2025, I noticed that Cell C attempted to debit an amount of R1145 from my account. I must clarify that I have never authorised Cell C to process any transactions on the 15th of each month. The only debit order that I have approved is scheduled for the 25th of every month.
This unauthorised attempt to debit my account resulted in the transaction being returned due to insufficient funds, leading to additional charges of R105. These unexpected fees are not only frustrating but also detrimental to my credit status, which I take very seriously.
Given these circumstances, I kindly request that you address this issue immediately by ceasing any unauthorised debit attempts on my account outside the agreed date of the 25th of every month. I would appreciate confirmation of the cancellation of these transactions. You have caused me more than enough frustrations and I don’t need more frustrations please. Just honor the dates I gave you and you should pay the charges that I incurred as a result of your reckless and ********* business conduct
Thank you for your attention to this matter. I look forward to your prompt response.
Cell C's replyOfficial
16 Apr 2025, 17:37Dear Solly,
We have escalated your query to the relevant team, and one of our consultants will be in touch with you shortly to assist and give you feedback.
We understand how frustrating this has been, and we are following up to get it sorted.
Cell C | MN
We have escalated your query to the relevant team, and one of our consultants will be in touch with you shortly to assist and give you feedback.
We understand how frustrating this has been, and we are following up to get it sorted.
Cell C | MN
Cell C's reply16 Apr 2025, 17:37
Official
Dear Solly,
We have escalated your query to the relevant team, and one of our consultants will be in touch with you shortly to assist and give you feedback.
We understand how frustrating this has been, and we are following up to get it sorted.
Cell C | MN
We have escalated your query to the relevant team, and one of our consultants will be in touch with you shortly to assist and give you feedback.
We understand how frustrating this has been, and we are following up to get it sorted.
Cell C | MN
SS
Solly S's updateReviewer Update
20 Apr 2025, 21:44I would like to take this opportunity to express my appreciation for the exceptional service I received from Kwandiswa your personnel. Her dedication to thoroughly investigating my complaint was evident, and I was remarkably impressed by her commitment to keeping me informed throughout the process.
Kwandiswa's professionalism was further highlighted by her adherence to her promise of reaching out to me once her investigation was concluded. Such reliability is commendable and reflects positively on your team's approach to customer care. Despite the initial inconvenience caused by some of your employees whose actions negatively impacted my credit score, I can confidently provide positive feedback about Kwandiswa's efforts. Her passion for resolving my issue made a significant difference in my experience, and I am grateful for her support.
Thank you for having professionals like Kwandiswa on your team.
Kind regards,
Kwandiswa's professionalism was further highlighted by her adherence to her promise of reaching out to me once her investigation was concluded. Such reliability is commendable and reflects positively on your team's approach to customer care. Despite the initial inconvenience caused by some of your employees whose actions negatively impacted my credit score, I can confidently provide positive feedback about Kwandiswa's efforts. Her passion for resolving my issue made a significant difference in my experience, and I am grateful for her support.
Thank you for having professionals like Kwandiswa on your team.
Kind regards,
SS
Solly S's update20 Apr 2025, 21:44
Reviewer Update
I would like to take this opportunity to express my appreciation for the exceptional service I received from Kwandiswa your personnel. Her dedication to thoroughly investigating my complaint was evident, and I was remarkably impressed by her commitment to keeping me informed throughout the process.
Kwandiswa's professionalism was further highlighted by her adherence to her promise of reaching out to me once her investigation was concluded. Such reliability is commendable and reflects positively on your team's approach to customer care. Despite the initial inconvenience caused by some of your employees whose actions negatively impacted my credit score, I can confidently provide positive feedback about Kwandiswa's efforts. Her passion for resolving my issue made a significant difference in my experience, and I am grateful for her support.
Thank you for having professionals like Kwandiswa on your team.
Kind regards,
Kwandiswa's professionalism was further highlighted by her adherence to her promise of reaching out to me once her investigation was concluded. Such reliability is commendable and reflects positively on your team's approach to customer care. Despite the initial inconvenience caused by some of your employees whose actions negatively impacted my credit score, I can confidently provide positive feedback about Kwandiswa's efforts. Her passion for resolving my issue made a significant difference in my experience, and I am grateful for her support.
Thank you for having professionals like Kwandiswa on your team.
Kind regards,
Cell C's replyOfficial
21 Apr 2025, 08:31Dear Solly Shakwane
Thank you so much for taking the time to share your kind words and appreciation for the service you received from Kwandiswa. We are truly delighted to hear about your positive experience. At Cell C, we pride ourselves on delivering excellent customer service, and it is heartening to know that Kwandiswa upheld this standard through her dedication, professionalism, and consistent communication. Your acknowledgment of her efforts not only motivates her but also serves as a great encouragement to the rest of our team.
We sincerely regret the inconvenience you initially experienced, and while it’s unfortunate that some actions negatively impacted your credit score, we are grateful that Kwandiswa was able to assist in a manner that brought you some reassurance and satisfaction.
We will ensure that your feedback is shared with Kwandiswa and her management team—recognition like yours is incredibly valuable to us.
Thank you once again for your thoughtful message and for being a valued customer of Cell C.
Regards
Cell C | NT
Thank you so much for taking the time to share your kind words and appreciation for the service you received from Kwandiswa. We are truly delighted to hear about your positive experience. At Cell C, we pride ourselves on delivering excellent customer service, and it is heartening to know that Kwandiswa upheld this standard through her dedication, professionalism, and consistent communication. Your acknowledgment of her efforts not only motivates her but also serves as a great encouragement to the rest of our team.
We sincerely regret the inconvenience you initially experienced, and while it’s unfortunate that some actions negatively impacted your credit score, we are grateful that Kwandiswa was able to assist in a manner that brought you some reassurance and satisfaction.
We will ensure that your feedback is shared with Kwandiswa and her management team—recognition like yours is incredibly valuable to us.
Thank you once again for your thoughtful message and for being a valued customer of Cell C.
Regards
Cell C | NT
Cell C's reply21 Apr 2025, 08:31
Official
Dear Solly Shakwane
Thank you so much for taking the time to share your kind words and appreciation for the service you received from Kwandiswa. We are truly delighted to hear about your positive experience. At Cell C, we pride ourselves on delivering excellent customer service, and it is heartening to know that Kwandiswa upheld this standard through her dedication, professionalism, and consistent communication. Your acknowledgment of her efforts not only motivates her but also serves as a great encouragement to the rest of our team.
We sincerely regret the inconvenience you initially experienced, and while it’s unfortunate that some actions negatively impacted your credit score, we are grateful that Kwandiswa was able to assist in a manner that brought you some reassurance and satisfaction.
We will ensure that your feedback is shared with Kwandiswa and her management team—recognition like yours is incredibly valuable to us.
Thank you once again for your thoughtful message and for being a valued customer of Cell C.
Regards
Cell C | NT
Thank you so much for taking the time to share your kind words and appreciation for the service you received from Kwandiswa. We are truly delighted to hear about your positive experience. At Cell C, we pride ourselves on delivering excellent customer service, and it is heartening to know that Kwandiswa upheld this standard through her dedication, professionalism, and consistent communication. Your acknowledgment of her efforts not only motivates her but also serves as a great encouragement to the rest of our team.
We sincerely regret the inconvenience you initially experienced, and while it’s unfortunate that some actions negatively impacted your credit score, we are grateful that Kwandiswa was able to assist in a manner that brought you some reassurance and satisfaction.
We will ensure that your feedback is shared with Kwandiswa and her management team—recognition like yours is incredibly valuable to us.
Thank you once again for your thoughtful message and for being a valued customer of Cell C.
Regards
Cell C | NT