KH
Kevin H.
1 reviews | Active since Apr 2023
07 Jul 2025, 18:37
cell c poor service
bad customer support experience. agents are not well trained. website portal never works. * when agents do not know how to assist, they just hang up! * on several occassions agents do not know the basic command of english or they just intentionally do not care to communicate effectively, they do not even ask if there is anything else they can assist with! * agents deliberately mumble their names so that they cannot be reported, knowing beforehand they will give poor service it seems! * for months the online portal has not been working, making payments impossible and the bills piling up!
Helpful (0)
Replies (1)0
Replies (1)
Cell C's replyOfficial
07 Jul 2025, 19:05Dear Kevin H.
Thank you for contacting Cell C.
We are sorry to hear about your experience. This isn’t the standard of service we strive for, and we completely understand how frustrating it must be. Thank you for sharing your feedback, and please know that the concerns you’ve raised will be thoroughly looked into.
Regarding the trouble you’re having with our website and making payments, you can still make a payment via EFT using our banking details or through any retailer that supports EasyPay.
Our banking details are:
- Bank: Nedbank
- Branch Code: 196005
- Account Number: ***
- Account Name: Cell C SP
Use your Cell C number you are paying for or Cell C account code as a reference
Cell C | MP
Thank you for contacting Cell C.
We are sorry to hear about your experience. This isn’t the standard of service we strive for, and we completely understand how frustrating it must be. Thank you for sharing your feedback, and please know that the concerns you’ve raised will be thoroughly looked into.
Regarding the trouble you’re having with our website and making payments, you can still make a payment via EFT using our banking details or through any retailer that supports EasyPay.
Our banking details are:
- Bank: Nedbank
- Branch Code: 196005
- Account Number: ***
- Account Name: Cell C SP
Use your Cell C number you are paying for or Cell C account code as a reference
Cell C | MP
Best regards,
Cell C's reply07 Jul 2025, 19:05
Official
Dear Kevin H.
Thank you for contacting Cell C.
We are sorry to hear about your experience. This isn’t the standard of service we strive for, and we completely understand how frustrating it must be. Thank you for sharing your feedback, and please know that the concerns you’ve raised will be thoroughly looked into.
Regarding the trouble you’re having with our website and making payments, you can still make a payment via EFT using our banking details or through any retailer that supports EasyPay.
Our banking details are:
- Bank: Nedbank
- Branch Code: 196005
- Account Number: ***
- Account Name: Cell C SP
Use your Cell C number you are paying for or Cell C account code as a reference
Cell C | MP
Thank you for contacting Cell C.
We are sorry to hear about your experience. This isn’t the standard of service we strive for, and we completely understand how frustrating it must be. Thank you for sharing your feedback, and please know that the concerns you’ve raised will be thoroughly looked into.
Regarding the trouble you’re having with our website and making payments, you can still make a payment via EFT using our banking details or through any retailer that supports EasyPay.
Our banking details are:
- Bank: Nedbank
- Branch Code: 196005
- Account Number: ***
- Account Name: Cell C SP
Use your Cell C number you are paying for or Cell C account code as a reference
Cell C | MP
Best regards,