1 reviews | Active since Aug 2016
CELL C POOR SERVICE AT LEGAL DEPARTMENT DO THEY REALLY HAVE A LEGAL DEPARTMENT OR PEOPLE WORKING THERE AT ALL
<p>I PAID UP MY CONTRACT WITH CELL C LAST YEAR OCTOBER AND TRANSFERED MY NUMBER TO PREPAID , NOW SOMETIME IN MAY 2016 I RECEIVED A CALL FROM NDS TELLING ME I OWE CELL THE EXACT AMOUNT I PAID TO CANCEL MY CONTRACT AND I EXPLAINED TO THEM AND THEY SAID I NEED TO PHONE CELL C AND GET A LETTER FROM THEM STATING I HAVE PAID THAT AMOUNT , I HAVE BEEN TRYING TO FONE CELL C LEGAL DEPARTMENT SINCE MAY TILL NOW AUGUST THEY DO NOT ANSWER THEIR FONES I HAVE BEEN TO THEIR BRANCHES I HAVE TALKED TO THEIR CUSTOMER SERVICES AND THEY SAY THE ONLY DEPARTMENT THAT CAN HELP ME IS THEIR LEGAL DEPARTMENT WHICH THEY ALWAYS TRANSFER ME TOO BUT THEY NEVER ANSWER THEIR FONE UP UNTIL TODAY I HAVE NOT BEEN HELPED AND I AM STILL RECEIVING SMS AND CALLS FROM NDS TRYING TO COLLECT THE MONEY ON BEHALF OF CELL C. </p> <p>WHEN I PAID IN THE MONEY TO CANCEL MY CONTRACT I FONED THEM AND FAXED THEM PROOF OF PAYMENT I STILL FONED TO ADVISED THEM I HAVE MADE THE PAYMENT AND I WANT THAT NUMBER TO BE TRANSFERED TO PREPAID WHICH WAS DONE. I BELIEVE IF I OWED THEM MONEY THEY WOULD HAVE CUT OFF THE LINE. I JUST NEED TO SPEAK TO THEIR LEGAL DEPARTMENT IF AT ALL IT EXIST I NEED MY NAME CLEARED</p>
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Cell C | PN
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
