AM
Andrew M

1 reviews | Active since Sept 2015

17 Sept 2015, 22:38

CELL C POOR Service and Signal issue's

Good Day Cell C<br> <br> Please note that this is a complain with the horrific reception issue's with your network.<br> <br> Lets start from Day one.<br> I started a contract with Cell C in supporting Cell C in growing the network and had been notified that there is no issue's with the network from other customers.<br> <br> After starting this contract with you i noted that i have very bad cell reception issue's and call cuts and timeouts and data issue's.<br> <br> I then wasted my time contacting your support center that was not helpful at all to start the logging process of the issue's that i am having as well as most of the users in my area (roaming as well)<br> <br> I then took a day off of work to head down to your Tigervally store to start the logging process that i have been informed by a internal network staff i know personally at CellC.<br> <br> After the logging of the logged issue no one has contacted me , i then took matters into my own hand , i then demanded a new Sim card to start the processes of elimination , to no prevail , i then tested the simcard in another phone and still the issue's persists.<br> <br> I will be moving my service if this is not resolved.<br> <br> Kind thanks<br> Unhappy Customer. <br> <br> <br>

0
Replies (1)
Cell C
Cell C's reply18 Sept 2015, 07:42
Official
Hello Me3W,

Thank you for notifying us of the above.

We apologize for the poor network signal you have been experiencing. We have requested one of the consultants in the escalations team to liaise with our network team and advise on a way forward. Do expect communication soon.

Regards
Cell C | PN