1 reviews | Active since Apr 2014
Cell C poor service and not willing to help and very rude
<p>I requested a sim swap after having upgraded my data contract with cell c and they said they would phone me with in 24hours which they didnt. A very rude lady phoned me at last and was asking me questions for security and when ever i would ask her to clarify she didnt and she decided she wouldnt do a sim swap fro me because I apparently answered questions incorrectly and I was honestly answering the questions about my life as I know it. This lady (who I wish I could remember her her name) was so rude, didnt even speak to me in a good manner. All I want is a sim swap on my data sim. I was really disappointed at the service I got afetr being with cell c for so many years. I want this sim swap done asap</p>
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service as expected.
This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service as expected.
This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service as expected.
This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service as expected.
This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Thank you for getting back to me. My whole issue is I still do not have the sim swap done because of the service I got and I would like someone to follow up and make sure that this is done today. Thank you
Thank you for getting back to me. My whole issue is I still do not have the sim swap done because of the service I got and I would like someone to follow up and make sure that this is done today. Thank you
Danielle has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Danielle has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN