1 reviews | Active since Apr 2017

20 Jul 2017, 15:19

Cell C - POOR SERVICE AND EVEN WORSE CUSTOMER SERVICE

<p>I have beens truggling for 7 weeks to have a debit order either changed to the 5th of every month or to be cancelled so that I can make EFT payments monthly.</p> <p>CellC continue to debit my account on the 28th of every month which has now severely affected my credit rating because of debit orders being returned unpaid.</p> <p>Cell C Suspended my account due to non payment because apparently they cannot lodge a debit order between the 1st and the 14th of every month and the only time that they cancel a debit order is when you are unemployed - which is not the case.</p> <p>I made an eft payment to settle my account as arranged with the call centre, and then Cell C still debited my account on the 13th of this month but according to several people they CANNOT do debit orders between the 1st and the 14th of every month. Now CellC only wants to pay back the difference between my end of July account and the amount that they stole from my which is also putting my finances under severe pressure.</p> <p> </p> <p>PLEASE CELL C - DO THE RIGHT THING AN PAY BACK MY MONEY!!!!!</p>

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Replies (3)
Cell C
Cell C's reply20 Jul 2017, 15:48
Official

Hi Lu-Anne

We have referred this matter to one of our team members for assistance. Do expect communication.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Cell C
Cell C's reply20 Jul 2017, 15:48
Official

Hi Lu-Anne

We have referred this matter to one of our team members for assistance. Do expect communication.

We apologize for the inconvenience caused.

Regards

Cell C | PN

's update20 Jul 2017, 16:13
Reviewer Update

Dear Cell C,

This matter has been referred back and forth for days now - I really hope that you will actually do something this time!