Cell c poor service

I haven't been able to receive calls and sms's since Thursday. I have called the call center several times and been transferred to the technical department where I was told they're trying to fix the problem but until now the problem is not sorted. The call center agents keep on apologizing which is useless because it doesn't solve my problem and they also tell me it's not just me who is experiencing this problem as if that will make me feel any better. What I would like to know is when is this problem going to be sorted? And how much am I supposed to pay cell c end of the month as they have not been providing the services iam paying for?