AS
AUDREY S
1 reviews | Active since Oct 2017
29 Oct 2023, 07:36
Cell C poor service
I logged a call on the online app for them to call me at the beginning of September...no call back received. Then I phoned Cell C to change banking details beginning of September, with immediate effect. So end September debit order still went of against the old account. Then yesterday they let it go of again against he old account. Why did I wast my time.
Then end July I opened it for roaming. Run into a issue in France and could not use my phone. Phoned them from my husband's phone. First thought it was a data issue, so the lady increased my data. Then only she told me that she could not assist me with the roaming issue. If I was still in SA yes, but since I am already in France. I mean I did arrange it before I went.
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Replies (11)0
Replies (11)AS
AUDREY S's updateReviewer Update
29 Oct 2023, 12:02Cell C phoned me. I was driving. Asked them to phone me in 10min time...now more than an hour and no call back...
AS
AUDREY S's update29 Oct 2023, 12:02
Reviewer Update
Cell C phoned me. I was driving. Asked them to phone me in 10min time...now more than an hour and no call back...
Cell C's replyOfficial
29 Oct 2023, 13:45Noted, we have updated our team.
Regards
Cell C | TM
Regards
Cell C | TM
Cell C's reply29 Oct 2023, 13:45
Official
Noted, we have updated our team.
Regards
Cell C | TM
Regards
Cell C | TM
Cell C's replyOfficial
29 Oct 2023, 13:57Got it.
Regards,
Cell C | TM
Regards,
Cell C | TM
Cell C's reply29 Oct 2023, 13:57
Official
Got it.
Regards,
Cell C | TM
Regards,
Cell C | TM
AS
AUDREY S's updateReviewer Update
27 Dec 2023, 15:08So till to date this issue has not been resolved. They confirmed new banking details, debit oder still went of against old account. I reversed the debit order, that was done *******ly now since they do not have permission anymore to take the debit order against the old account. They had the odacity to charge me for the return of the debit order. I am just done..
AS
AUDREY S's update27 Dec 2023, 15:08
Reviewer Update
So till to date this issue has not been resolved. They confirmed new banking details, debit oder still went of against old account. I reversed the debit order, that was done *******ly now since they do not have permission anymore to take the debit order against the old account. They had the odacity to charge me for the return of the debit order. I am just done..
AS
AUDREY S's updateReviewer Update
28 Dec 2023, 23:59So got a call from Cell C confirming that the debit order will go of on the correct bank account on the 28th. Did not happen took it from the old account once more. Also told me that they will not reverse the fee for the last debit return I did. Because apparantly it take one month to do the change the debit details...I mean from September to now...maybe I cannot do the math...but that is more than 3 months and still it went of from the wrong account...
AS
AUDREY S's update28 Dec 2023, 23:59
Reviewer Update
So got a call from Cell C confirming that the debit order will go of on the correct bank account on the 28th. Did not happen took it from the old account once more. Also told me that they will not reverse the fee for the last debit return I did. Because apparantly it take one month to do the change the debit details...I mean from September to now...maybe I cannot do the math...but that is more than 3 months and still it went of from the wrong account...
AS
AUDREY S's updateReviewer Update
29 Dec 2023, 00:02I will not pay for end of November return fee or for this one. I will not pay for their incompetence. Refuse to speak to a call centre agent. Want to speak to someone in top management now.
AS
AUDREY S's update29 Dec 2023, 00:02
Reviewer Update
I will not pay for end of November return fee or for this one. I will not pay for their incompetence. Refuse to speak to a call centre agent. Want to speak to someone in top management now.
AS
AUDREY S's updateReviewer Update
24 Jan 2024, 13:32And now we are on month 5 since the original request. Again it went of on the incorrect account and again I was charged. Not sure how to handle this anymore.
I will not pay any fines and charges due to cell-c's incompetence.
They do confirm the change but somehow it still goes of on the old account.
I really need to speak to someone in a more senior position regarding this.
Otherwise I am done with cell-c.
I will not pay any fines and charges due to cell-c's incompetence.
They do confirm the change but somehow it still goes of on the old account.
I really need to speak to someone in a more senior position regarding this.
Otherwise I am done with cell-c.
AS
AUDREY S's update24 Jan 2024, 13:32
Reviewer Update
And now we are on month 5 since the original request. Again it went of on the incorrect account and again I was charged. Not sure how to handle this anymore.
I will not pay any fines and charges due to cell-c's incompetence.
They do confirm the change but somehow it still goes of on the old account.
I really need to speak to someone in a more senior position regarding this.
Otherwise I am done with cell-c.
I will not pay any fines and charges due to cell-c's incompetence.
They do confirm the change but somehow it still goes of on the old account.
I really need to speak to someone in a more senior position regarding this.
Otherwise I am done with cell-c.
Cell C's replyOfficial
24 Jan 2024, 15:12Dear Audrey Sorgdrager
Thank you for reaching out.
The feedback states the issue was resolved , we have however requested the team to follow up as to what transpired . We apologize for the inconvenience this has caused .
Regards
Cell C | NH
Thank you for reaching out.
The feedback states the issue was resolved , we have however requested the team to follow up as to what transpired . We apologize for the inconvenience this has caused .
Regards
Cell C | NH
Cell C's reply24 Jan 2024, 15:12
Official
Dear Audrey Sorgdrager
Thank you for reaching out.
The feedback states the issue was resolved , we have however requested the team to follow up as to what transpired . We apologize for the inconvenience this has caused .
Regards
Cell C | NH
Thank you for reaching out.
The feedback states the issue was resolved , we have however requested the team to follow up as to what transpired . We apologize for the inconvenience this has caused .
Regards
Cell C | NH
AS
AUDREY S's updateReviewer Update
24 Jan 2024, 16:21I want the charges to be credited.
AS
AUDREY S's update24 Jan 2024, 16:21
Reviewer Update
I want the charges to be credited.
AS
AUDREY S's updateReviewer Update
31 Jan 2024, 16:26Hi,
Debit order now correct this month. Although charges for debit order returns was not credited from my account and I was billed for Cell-C's errors.
Audrey
Debit order now correct this month. Although charges for debit order returns was not credited from my account and I was billed for Cell-C's errors.
Audrey
AS
AUDREY S's update31 Jan 2024, 16:26
Reviewer Update
Hi,
Debit order now correct this month. Although charges for debit order returns was not credited from my account and I was billed for Cell-C's errors.
Audrey
Debit order now correct this month. Although charges for debit order returns was not credited from my account and I was billed for Cell-C's errors.
Audrey
Cell C's replyOfficial
31 Jan 2024, 18:12On which number can we reach you on for assistance?
Best regards,
Cell C | NZ
Best regards,
Cell C | NZ
Cell C's reply31 Jan 2024, 18:12
Official
On which number can we reach you on for assistance?
Best regards,
Cell C | NZ
Best regards,
Cell C | NZ