VP
Vimal P
1 reviews | Active since Jul 2020
05 Dec 2022, 21:52
CELL C POOR SERVICE
Poor customer service bu CELL C Online agent. Wat was promised was not delivered. Very disappointed
Helpful (0)
Replies (8)0
Replies (8)VP
Vimal P's updateReviewer Update
06 Dec 2022, 12:58- Good day. When I placed an order online I specifically asked for a certain colour of the Samsung Ultra S22. What I received was not the same. The sales agent did not even consider helping out or calling me. Customer care took like 3 days to get back to me. Unacceptable. Being a Cellc Customer I don't deserve to be treated like this. Very disappointing.
VP
Vimal P's update06 Dec 2022, 12:58
Reviewer Update
- Good day. When I placed an order online I specifically asked for a certain colour of the Samsung Ultra S22. What I received was not the same. The sales agent did not even consider helping out or calling me. Customer care took like 3 days to get back to me. Unacceptable. Being a Cellc Customer I don't deserve to be treated like this. Very disappointing.
Cell C's replyOfficial
07 Dec 2022, 07:37Dear Vimal Porun,
Kindly be advised that as per the Terms & Conditions that were read to you upon applying for the upgrade, it was advised that while we try to give you the color of the device you asked for we cannot guarantee that we have the color available.
^TM
Kindly be advised that as per the Terms & Conditions that were read to you upon applying for the upgrade, it was advised that while we try to give you the color of the device you asked for we cannot guarantee that we have the color available.
^TM
Cell C's reply07 Dec 2022, 07:37
Official
Dear Vimal Porun,
Kindly be advised that as per the Terms & Conditions that were read to you upon applying for the upgrade, it was advised that while we try to give you the color of the device you asked for we cannot guarantee that we have the color available.
^TM
Kindly be advised that as per the Terms & Conditions that were read to you upon applying for the upgrade, it was advised that while we try to give you the color of the device you asked for we cannot guarantee that we have the color available.
^TM
VP
Vimal P's updateReviewer Update
07 Dec 2022, 08:04Good morning. Ur sales agent should not of guaranteed me within 7 days he will get the colour and have phone delivered. Which I waited for.
VP
Vimal P's update07 Dec 2022, 08:04
Reviewer Update
Good morning. Ur sales agent should not of guaranteed me within 7 days he will get the colour and have phone delivered. Which I waited for.
Cell C's replyOfficial
07 Dec 2022, 08:24Dear Vimal Porun,
As per the call recoding the consultant did advise that they do not have control of the stock however they have loaded your order on the system and should there be a delay you shouldn't worry as your order has been loaded.
^TM
As per the call recoding the consultant did advise that they do not have control of the stock however they have loaded your order on the system and should there be a delay you shouldn't worry as your order has been loaded.
^TM
Cell C's reply07 Dec 2022, 08:24
Official
Dear Vimal Porun,
As per the call recoding the consultant did advise that they do not have control of the stock however they have loaded your order on the system and should there be a delay you shouldn't worry as your order has been loaded.
^TM
As per the call recoding the consultant did advise that they do not have control of the stock however they have loaded your order on the system and should there be a delay you shouldn't worry as your order has been loaded.
^TM
VP
Vimal P's updateReviewer Update
07 Dec 2022, 08:29Do you expect me to hold the phone in box and wait for url until colour arrives. How unfair is that. I don't think it's reasonable
VP
Vimal P's update07 Dec 2022, 08:29
Reviewer Update
Do you expect me to hold the phone in box and wait for url until colour arrives. How unfair is that. I don't think it's reasonable
Cell C's replyOfficial
07 Dec 2022, 08:56Dear Vimal Porun,
Please note that we are not expecting you to hold the phone in the box and wait, however we had advised that while we try to give you the color of the device you asked for we cannot guarantee that we have the color available and we do not have control of the stock availability.
^TM
Please note that we are not expecting you to hold the phone in the box and wait, however we had advised that while we try to give you the color of the device you asked for we cannot guarantee that we have the color available and we do not have control of the stock availability.
^TM
Cell C's reply07 Dec 2022, 08:56
Official
Dear Vimal Porun,
Please note that we are not expecting you to hold the phone in the box and wait, however we had advised that while we try to give you the color of the device you asked for we cannot guarantee that we have the color available and we do not have control of the stock availability.
^TM
Please note that we are not expecting you to hold the phone in the box and wait, however we had advised that while we try to give you the color of the device you asked for we cannot guarantee that we have the color available and we do not have control of the stock availability.
^TM
VP
Vimal P's updateReviewer Update
07 Dec 2022, 09:07So what conclusion are yourl coming to in respect to this
VP
Vimal P's update07 Dec 2022, 09:07
Reviewer Update
So what conclusion are yourl coming to in respect to this
Cell C's replyOfficial
07 Dec 2022, 09:29Dear Vimal Porun,
Kindly be advised that alternatively you have the option of us collecting the device and we cancel the contract. You will be required to refer to the nearest Cell C store for your desired device and color or you can continue with the current device.
^TM
Kindly be advised that alternatively you have the option of us collecting the device and we cancel the contract. You will be required to refer to the nearest Cell C store for your desired device and color or you can continue with the current device.
^TM
Cell C's reply07 Dec 2022, 09:29
Official
Dear Vimal Porun,
Kindly be advised that alternatively you have the option of us collecting the device and we cancel the contract. You will be required to refer to the nearest Cell C store for your desired device and color or you can continue with the current device.
^TM
Kindly be advised that alternatively you have the option of us collecting the device and we cancel the contract. You will be required to refer to the nearest Cell C store for your desired device and color or you can continue with the current device.
^TM