CELL C POOR SERVICE

3 weeks ago I phoned Cell C’s Sales Department regarding a NEW LINE. This was for the iPhone 13 Pro Max. The lady that assisted me there was indeed very friendly.

Cell C phoned me regarding the delivery of the Sim Card. It has been delivered. The device is on a back order. The Sim Card has not been opened yet as I’m still waiting for the device.

In the meantime I have found a much cheaper option from TELKOM.

I have phoned Cell C today to CANCEL the NEW LINE where I can honestly say that I am extremely dissatisfied and disappointed in the service! (I have been a Cell C customer for 17 years now.) It was absolute chaos! No one from the “New Line Department” or “Sales Departement” or “Cancellation of a New Line Department” could assist me! They kept putting me thru to these 3 Departments where I had to explain everything all over again and nothing got resolved! I’ve been on my phone for nearly one and a half hour! They said to phone 084143 and 084145 and I did, just to do the same process over again and explain everything all over again! Utterly ridiculous! How difficult can it be to just CANCEL the new Sim Card? To just CANCEL the device? How many people does it take to CANCEL the Sim Card and CACEL the device? 15? How is this in any way PROFESSIONAL?

An Afrikaans lady said that she would phone me back- this was at 10:38 am - it is 1:42 pm and no one phoned me?!

Is this what Cell C came to be? Is this how they want to do business, professionally? What a JOKE.

All they need to do is CANCEL the Sim Card, CANCEL the device - CANCEL everything because I do not want it… Quantum Physics, apparently!