Cell C Poor Service

Hi Cell C,

I trust all is well.

I would just like to express my dissatisfaction with the service I have received from Cell C in December 2025. Cell C did not send me an SMS or email for an early debit and attempted to debit on 4 different days which were not the debit date. I left my normal amount of R1288 in the account on 27/12/2025, however Cell C debited R100 for previous returned fees and attempted to debit double the amount. My lines have been suspended as I am currently owing R4000.

I will pay R2500 on 27/01/2026.

However I am logging this case to express the poor service from Cell C. I have two contracts up for upgrade in a few months and cannot get the device I want as my credit score has been impacted, and I will be forced to cancel and leave Cell C. I was going to reach out to Maya Makanjee however I did not get a chance due to my meetings.

Contact: ***

Regards,

Aston Jeremy Pillay Senior Customer Care Manager