Cell C poor service

I have been a loyal Cell C customer for more than 20 years. I upgraded my contract and expressed my disappointment with the refurbished device I received from Cell C. It has now been several months since I first raised my concerns, and despite returning the device multiple times for assessments, my complaint remains unresolved. The primary issue is that the battery does not last a full day, even after being fully charged overnight. My repeated expressions of frustration and dissatisfaction with the quality of this device have gone unheard. I find it unacceptable to pay R500 per month for a defective device, especially with 15 months remaining on the contract, after initially raising my concerns just 10 days after receiving it.

I insist that the device be replaced with a reliable, fully functional unit as soon as possible and hope that the matter will be resolved.