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zK
zildari K

1 reviews | Active since Aug 2018

13 Feb 2023, 14:57

Cell C, Poor service

i have now been struggling with Cell C network for the past 3 weeks. cant make calls and cant receive calls. The only thing they say is we will escalate the matter. I want my contract to be canceled without a penalty to move over to another call provider. But no, they cant help. most poorest service every

0
Replies (5)
Cell C
Cell C's reply13 Feb 2023, 15:12
Official
Dear Zildari Kruger 
 Thank you for contacting Cell C.
 
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
 
Please note that your query has been escalated to our Network Department for further assistance.  A technician will make contact to further assist. 
Regards, ^TM 
zK
zildari K's update13 Feb 2023, 16:11
Reviewer Update
Good day, I have been getting the same response daily when phoning in and nobody are assisting me
Cell C
Cell C's reply13 Feb 2023, 16:13
Official
We do understand your frustration due to delay in resolving the matter, urgency has been requested.

^MN 
zK
zildari K's update27 Apr 2023, 15:21
Reviewer Update
Still after how may months and my phone and signal are still not sorted out. CANCEL MY CONTRACT WITHOUT PENALTY
Cell C
Cell C's reply27 Apr 2023, 16:19
Official
Hi Zildari Kruger 

We apologize for the unpleasant experience. 

We have resubmitted the request for the investigation. 

Our team will be in touch. 

Regards
^MP