1 reviews | Active since May 2016

26 May 2016, 10:28

Cell C - Poor Service

<p>I recieved a call from a cell c consultant explaining everything to me, the matter has been sorted. Here is a little feedback to you about your customer service. I have been in the business of customer service for years and to deal with a client that is frustrated and upset, you show sympothy and you give service excellence. Your consultants sound so poor over the phone and frankly they sound like they dont give much of a sh#t about you.</p> <p>There is no need to call me at this point, my main objective now is to move my existing line to other networks.</p> <p>Invest all that money you so nicely take from your cutsomers and send your people for training, make this bad experience worth something.</p> <p> </p>

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Replies (1)
Cell C
Cell C's reply26 May 2016, 10:57
Official

We apologise for the manner in which this matter was handled and for the inconvenience caused. We trust an amicable resolution prevailed.

Enjoy the rest of your day.

Regards

Cell C | PN

Best regards,