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Nokuphila N

1 reviews | Active since Apr 2019

28 Apr 2019, 11:34

Cell C poor service

I bought a Cell C contract for R199 last year and a couple of months later I was billed for much more than I initially signed up for. When I called Cell C they told my that I had subscriptions on my account. I did not sign up for these subscriptions . I then told them to remove the subscriptions and cap my data usage to the actual contract amount. This month, I was billed for more AGAIN. I then called Cell C and asked them why. They told me that my contract was not capped and they told me that I had supposedly made phone calls using the sim ,which I did not make by the way. The consultant then told me that I had been getting less data than what I had signed up for. To top it off, the card does not work now .

What a waist of money and time. I cant wait for this contract to end. Never again will I even consider Cell C as a possible option. I should have just stuck with my provider, Vodacom.

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Replies (1)
Cell C
Cell C's reply29 Apr 2019, 07:44
Official
We are in receipt of your complaint and apologize for the inconvenience caused. 

One of our consultants will contact you and assist. 

Regards 
DA

Best regards,