Cell C Poor Service

Called Cell C after I got message with OTP number that your Cell C contract has been approved. I did not do such a request. Called the number 084 151 provide on sms that stated to call and select option 1 if you did not apply. Customer service transferred me to a consultant to check if there is any pending contracts. I was firstly put on hold after advising I am scared this is a ***** case. He advised that there is no pending contract on my profile, and can call back after 24 hours to make sure again, and message could have been sent in error. When I advised him this is the second time this has happened this year and that I am scared of a ***** issue and wanted to know what is going on. He raised his voice in irretation and said he will transfer me to customer service. I then tried to advise him, that I was already transferred from them to him and know I need to go back to them again, does not make sense. This is a very unnecessary inconvenience, while I am in pantic state. VERY **** SERVICE!! They have no idea to assist customers in a panic state