Cell C - poor service
My wife has had two cellphone contracts with Cell C for many years. Last year the contracts expired and we decided to go onto month to month sim only deals as we weren't ready to upgrade our handsets. The consultant at the time assured us that there would be no issue or additional cost when we were ready to upgrade which Cell C should have voice recordings of. We now want to upgrade the one handset only to be informed that the month to month package has automatically been converted to a 2yr contract as of the 01 February 2022 and will require thousands of rands to pay up 1st before we can upgrade. An sms was apparently sent informing us of this which we certainly never received . No consent was ever given from us for this extension. Please help Cell C, I just want to upgrade my contract
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Replies (4)0
Replies (4)'s updateReviewer Update
18 Feb 2022, 09:31Hi, Thanks for the response, we've now managed to resolve the upgrade of the contract but there is no stock of the Samsung S21FE and I've been put onto a waiting list. This is very disappointing as there was plenty stock when I was attempting the upgrade in the first place. Please try expedite the delivery of my new phone due to all the aggravation I've received in this process.
's update18 Feb 2022, 09:31
Reviewer Update
Hi, Thanks for the response, we've now managed to resolve the upgrade of the contract but there is no stock of the Samsung S21FE and I've been put onto a waiting list. This is very disappointing as there was plenty stock when I was attempting the upgrade in the first place. Please try expedite the delivery of my new phone due to all the aggravation I've received in this process.
's updateReviewer Update
23 Feb 2022, 11:09I still cannot even get a lead time on when my new phone will be delivered. Cell C also offer a Samsung tablet included in the deal which expires on the 28th February. I'm now going to lose out on this as Cell C dont have stock of the phone they advertise. Cell C please sort this out.
's update23 Feb 2022, 11:09
Reviewer Update
I still cannot even get a lead time on when my new phone will be delivered. Cell C also offer a Samsung tablet included in the deal which expires on the 28th February. I'm now going to lose out on this as Cell C dont have stock of the phone they advertise. Cell C please sort this out.
's updateReviewer Update
11 Mar 2022, 10:15 The saga continues, finally received the cellphone which was incorrect and returned immediately still sealed in the box. Been waiting now 2 weeks to receive an RMA no. so the upgrade can be reversed and the correct cellphone ordered. I've tried calling daily, spent countless hours trying to sort this out. I've never dealt with a company with such poor service. Can someone from Cell C please help, this is lso fustrating
's update11 Mar 2022, 10:15
Reviewer Update
The saga continues, finally received the cellphone which was incorrect and returned immediately still sealed in the box. Been waiting now 2 weeks to receive an RMA no. so the upgrade can be reversed and the correct cellphone ordered. I've tried calling daily, spent countless hours trying to sort this out. I've never dealt with a company with such poor service. Can someone from Cell C please help, this is lso fustrating
's updateReviewer Update
15 Mar 2022, 13:19Finally managed to get the rmi no. for the return of the incorrect cellphone and reorder the correct phone and package last week. After hearing nothing I phoned in today to follow up only to get told there's no stock and the phone has been discontinued. I'm so fed up and frustrated with Cell C, what am I supposed to do now???????
's update15 Mar 2022, 13:19
Reviewer Update
Finally managed to get the rmi no. for the return of the incorrect cellphone and reorder the correct phone and package last week. After hearing nothing I phoned in today to follow up only to get told there's no stock and the phone has been discontinued. I'm so fed up and frustrated with Cell C, what am I supposed to do now???????