CELL C POOR SERVICE

at the end of August I cancelled my Vodacom contract after 24yrs and ported to Cell C . I was moving to a different country for a few yrs and Vodacom did not support roaming. I called Cell C to see if they did in the country I have now moved to and was told yes they did. I had this confirmed a 2nd time in the Cell C shop in Table View. On arrival in my new country and having ported to Cell C I discovered I could not connect. I contacted Cell C and asked for help. They then told me they do not support roaming here! It cost me a lot of money to buy myself out of the Vodacom contract based on the info I had been given, and it was for nothing. I contacted Cell C via Twitter. They have been investigating now for 8 weeks and I am still waiting for a conclusion. 2 weeks ago when I contacted them for feedback they told me the shop had not given them feedback! Nor have they met my request to listen to my call to cell c support in which I was advised that they did support roaming here. There seems to be no follow up or appetite for resolution, just delay , delay, delay.