JF
Jerod F
1 reviews | Active since May 2016
05 Jun 2019, 13:30
Cell C poor poor performance
Cell c still unable to right their mistakes. Even after communicating with me they have still rectified the situation. I have now reversed two debit orders hoping they will fix this soon.
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
05 Jun 2019, 14:50Good afternoon Jerod
As per your previous reviews, has MWEB provided you with a reference number?
MWEB needs to log an SD via HPSM, we do not have Access to any of your details and you signed with MWEB and not Cell C.
In this case we are the Network Operator to MWEB.
Regards
DA
As per your previous reviews, has MWEB provided you with a reference number?
MWEB needs to log an SD via HPSM, we do not have Access to any of your details and you signed with MWEB and not Cell C.
In this case we are the Network Operator to MWEB.
Regards
DA
Best regards,
Cell C's reply05 Jun 2019, 14:50
Official
Good afternoon Jerod
As per your previous reviews, has MWEB provided you with a reference number?
MWEB needs to log an SD via HPSM, we do not have Access to any of your details and you signed with MWEB and not Cell C.
In this case we are the Network Operator to MWEB.
Regards
DA
As per your previous reviews, has MWEB provided you with a reference number?
MWEB needs to log an SD via HPSM, we do not have Access to any of your details and you signed with MWEB and not Cell C.
In this case we are the Network Operator to MWEB.
Regards
DA
Best regards,
JF
Jerod F's updateReviewer Update
05 Jun 2019, 15:10I am not sure who you are but no I'm not an MWEB subscriber. I dealt with your tech team yesterday. I am your very unhappy client, you are responding without any research. I am going to continue on Hello Peter until you wake up
JF
Jerod F's update05 Jun 2019, 15:10
Reviewer Update
I am not sure who you are but no I'm not an MWEB subscriber. I dealt with your tech team yesterday. I am your very unhappy client, you are responding without any research. I am going to continue on Hello Peter until you wake up
Cell C's replyOfficial
05 Jun 2019, 15:41We apologize for the incorrect response.
We have escalated the matter for urgent assistance. One of our consultants will be in touch as soon as possible.
Regards
DA
We have escalated the matter for urgent assistance. One of our consultants will be in touch as soon as possible.
Regards
DA
Best regards,
Cell C's reply05 Jun 2019, 15:41
Official
We apologize for the incorrect response.
We have escalated the matter for urgent assistance. One of our consultants will be in touch as soon as possible.
Regards
DA
We have escalated the matter for urgent assistance. One of our consultants will be in touch as soon as possible.
Regards
DA
Best regards,