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Emile R

1 reviews | Active since Jun 2018

14 Jan 2019, 19:26

Cell C - poor performance

Again it is me and Cell C. I am on a LTE-A data contract paying almost R1,300 a month. Since moving to my new home I have been struggling with Cell C to get someone to check the signal coverage in the area. After more that a months struggling to get feedback a representative contacted me today again. Turns out the technician who called me to come out who never phoned me again, did update call I logged. As in the words of the Cell C rep - The tower servicing the area is not up to date to sufficiently service my area.

The proposed the following question to the lady: So I am going to pay R1300 per month for a specific service but not going to get it until Cell C decides to upgrade there infrastructure?

The only feedback I got is - I will escalate the matter.

I am at the point now where it is ridiculous to pay what I am paying and get speeds of :

Download 0.35 Mbps & Upload 0.00 - Signal stability of 42% (Screenshots from speed check available upon request)

The best speeds I got in just over a month is a download speed of 6.92Mbps - definitely no LTE-A speeds and not worth R1,300 a month.

I am at the point where I need to talk to someone from Cell C that can make decisions and not just give feedback of "I am sorry sir" of "I will escalate the matter"

Please contact me at **********

0
Replies (5)
Cell C
Cell C's reply15 Jan 2019, 07:58
Official
Good morning Emile

Our Facebook team is handling this matter and they have been trying to reach you with no success. Kindly post a private reply with your alternate contact number and someone will contact you.

Regards
Cell C | PN

Best regards,

ER
Emile R's update15 Jan 2019, 08:40
Reviewer Update
The facebook team, called me yesterday where I got the above response. I need someone to contact me sort this out, not make excuses. My number is **********
ER
Emile R's update16 Jan 2019, 08:02
Reviewer Update
@Cell C - still waiting on a call or response
ER
Emile R's update16 Jan 2019, 10:12
Reviewer Update
Can I please get someone from Cell C management to contract me after they have reviewed the previous issues log. I cannot deal with call centre operators to whom I need to explain the whole issues again and their response keeps on being the same - They going to send emails and investigate. The investigation was already done on previous calls, I have spoken to more than 3 people in the past and a technician (That were I got my info from in the first place) surely this info is available without the need to reopen a case???
ER
Emile R's update22 Jan 2019, 16:36
Reviewer Update
Still awaiting call from technician to install extender arial to improve signal quality, as promise last week...