PH
Pierre H

1 reviews | Active since Dec 2020

29 Dec 2020, 18:58

Cell C - Poor/ No Service

My phone is not working! I have logged various calls with Customer Service & Tech Department I have done the following, after instructions from Cell C: 1. Switched phone on/ off- various times, 2: Inserted codes supp**** by Cell C, 3:Manually changed networks to Cell C & Vodacom. 4: Performed a Sim Swop- new simcard. 5: Inserted another, different Cell C, simcart in my phone-this sim works in my phone b- inserted my sim in another phone, same model as mine, still not working, 6: Contacted Tech Dept - NIL assistance from them, only empty promises). 7: On 23/12 logged umpteenth call with Tech Dept. Cell C commitment to respond to my problem between 24 to 48 hours- Nil response. Not even a curtisy call to resolve my issues. 8: On 29/12, new phone and a new sim swop(2nd sim swop in less than a week), still my phone still not working- I can not make or receive calls and perform nil of the other functions! It is not my phone, but a tech issue from Cell C. Cell C engineers unable and/or not *********** to resolve my issue. 9: Call Centre staff ***********, 10: Tech Department ***********. 11: Tech Department Team Leader & their supervisors promise to call me back- but NO call backs - This is only lip service! 12: If you skip on a monthly payment, your service is suspended immediately, yet if you experience a tech problem, Cell C is non existent with their assistance in sorting out my quiry. I honour my contract, but Cell C is not honouring their side. Is this breach of contract?, 13: Asked Cell C contact numbers of Head Office, for me to try and resolve my problem myself, Cell C staff supply me with a number that does not even exists- how professional of the staff., 14: When asking Call Centre & Tech Department the questions: “ What do I do now?” “ What are going to do next to resolve my problem?”- The response given is: “ I do not know”. Can someone please give me a solution to my problem! Has anyone have the contact details of the CEO of Cell C? I am desperate now! - Pierre Hulme

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Replies (1)
Cell C
Cell C's reply29 Dec 2020, 19:03
Official
Good day Pierre 

Thank you for contacting us. 

Please accept our sincerest apologies as we look into this matter. We will be in touch. 

^NT

Best regards,