CELL C POOR FEED BACK

I have been trying to settle my account with Cell c since October last year . The account has been in arrears for a while because I have unable been unable to meet my monthly payment due to financial constraints as a result of pay cuts . I have sent countless emails but no feedback . I did log a complain via hellopeter and in early December I did get a call from a cell c consultant advising that the query has been received she cant give me a settlement amount she will forward the query to the relevant department , they will contact me with a settlement amount . I haven't heard anything since . I followed up on the query and now I have been advised that I cant get the settlement even though I was previously told I can . This is after I was taken back and forth for months . The one time I was told my account was handed over I must contacted the debt collector which I did and they told me the account is not with them . I am very frustrated because there is no resolution . Its always different stories . I am financially strained due to the effects of the pandemic and I am trying my best to resolve this but I am getting no feedback. All the individuals I dealt with work for the same company , dealing with the same query but give different responses . I prefer to be contacted via email to have it in writing because I have been **** to too many times .