Cell c poor doesn't care!!

Item: Cell C
Rating: 1
Author: Phuti M

I've asked cell c to debit my account monthly which they haven't done. Every month I make a manual payment and email them the proof of payment to the email that they provided. Yet every month they say that my account is in arrears and it's affected my credit score. I've called them to enquire about this but nothing has changed... really poor customer service

Helpful (0)

Replies (2)

Cell C's replyOfficial

13 Mar 2024, 20:21

Dear Phuti Mponwana
Thank you for reaching out to us.

We sincerely apologize for the issues you've faced with our service. We understand your frustration, and we are here to help resolve this for you.

We have referred the matter to our support agent who will be in to within 24 working hours.

Regards,
Cell C | SR

Best regards,

Cell C's reply13 Mar 2024, 20:21

Official

Best regards,

Cell C's replyOfficial

20 Mar 2024, 10:13

Dear Phuti Mponwana,

Kindly note that we tried reaching you with no success, please provide an alternative contact and convenient time to contact you.

Regards,
Cell C | PN

Best regards,

Cell C's reply20 Mar 2024, 10:13

Official

Dear Phuti Mponwana,

Kindly note that we tried reaching you with no success, please provide an alternative contact and convenient time to contact you.

Regards,
Cell C | PN

Best regards,