Cell C poor custormer service

Item: Cell C
Rating: 1
Author: J F

Good day. I paid-up both my contracts and forwarded to proofofpayments on 15/12, but now only 1 payment is reflecting. I want to cancel both contracts but are unable to since the agent only see 1 payment and insists that I am incorrect and her system is correct.

Helpful (0)

Replies (3)

Cell C's replyOfficial

04 Jan 2022, 12:38

Hi J Fisher

Thank you for reaching out.

Please confirm the amounts so we can check.

^NH

Best regards,

Cell C's reply04 Jan 2022, 12:38

Official

Hi J Fisher

Thank you for reaching out.

Please confirm the amounts so we can check.

^NH

Best regards,

J F's updateReviewer Update

04 Jan 2022, 12:43

R3665.75 and R3665.75, same refnr, ***7 on 14 Dec 2021.

J F's update04 Jan 2022, 12:43

Reviewer Update

R3665.75 and R3665.75, same refnr, ***7 on 14 Dec 2021.

Cell C's replyOfficial

04 Jan 2022, 13:58

Kindly confirm your ID number by sending a private reply.

^PN

Best regards,

Cell C's reply04 Jan 2022, 13:58

Official

Kindly confirm your ID number by sending a private reply.

^PN

Best regards,