Cell C Poor customer support. Consultants lost buy unrestricted APN access.

I have been requesting for cell c unrestricted APN settings through cell C technical department. Everyone seems to not know what I am talking about and a few that do tell me to do things that do not solve my problem with internet connectivity. One consultant sent me to the nearest cell c branch with instructions. The attendances did not know what i was talking about when i gave them those instructions, that is i they were supposed to give me a form i must complete and ifurther instructions of were to send it. As i was doing follow ups on the phone, eventually a consultant from tech department send a link to the form, which i completed and emailed to the address provided on 09/02/2021. It is supposed to take up to 48 hours from sending the form until the request is process but today (15/02/2021) my email was not acknowledged or answered and I continue to struggle with poor internet experience. Everyone I keep talking to when calling cellC call customer care and technical department seems to not help and the frustration of talking to different people and being kept on hold for days each time I call and to eventually get a poor answer (that's if i don't get disconnected while holding) has led to nothing still. Poor customer support from cell C.