Cell C Poor Customer Services

Extremely pathetic service from *********** staff. Managers don't return call backs which is call avoidance. Spoke to 2 agents and a manager regarding my contract coming to an end. There is no notification communicated from Cell C regarding the date the contract is coming to an end. Cell C then wants to charge the full amount for 6 days worth of usage of the benefits which is *****. As a consumer you cannot pay the full amount for benefits you do not get to use. Cell C should clearly communicate when the contract is coming to an end and therefore they should be held liable for the fees charged. Manager advised that agent should be sanctioned for providing an amount however, she had done the exact same thing. All customers should be given the option to terminate their contract once the term comes to an end without any terms and conditions of a 30 day notice period, the 30 day notice period should only be applicable if one is terminating their contract during the term.