Cell C Poor Customer Service / Un-Resolved Enquiry

Good Day Hello Peter Team

I have been a Cell C client for the past 4 years, and when my second contract was coming to an end on the 3 August 2022. I informed Cell C that I will no longer renew my contract with them, and I would like to cancel the contract including all the other services linked to it (i.e. Insurance, Misassist and Getmore). I also called these services cancelling them separately.

Then Cell C debited my account in full (R639.00) at the end of August, 30th. I called them back to query, and was told that was my last instalment and everything that was linked to my contract will come to an end including any benefits.

Surprisingly, again at the beginning of September, I received another statement of R359.37. I went back to Cell c, and query the debit order. I was again told that it will be my final debit order, as the top-up was already loaded for September.

I ask the consultant to check the system that the contract has been cancelled, including all the services/benefits. She then confirmed, and said yes everything has been cancelled, and all benefits will come to an end on the 30 Sept.

This morning, I received another statement from them, saying I owe R45.39 for MiAssist Services. I called them again, wanting to query this amount reflecting on the statement. I have sent to and from in different departments more than sixth to eight times. Spoken with 6 to 8 consultants including one of the Managers from the contracts department, but still received no resolution to this query.

I am very disappointed with the service, I have received from a big company like Cell C. The service I received from these (Customer, Cancellation, Contracts and Prepaid) departments, I have been engaging with was very very poor and unsatisfactory.

Best regards Felicity