Cell C poor customer service, poor contract upgrade ability, and misrepresentation. COSTING ME MONEY!!

Hi, Cell C called me, and I upgraded my contact to a new one. I've been promised over the phone that my new debit order amount will be R699.00 on the 1st of March.

My account was debited with two contact amounts, and they did not upgrade me, instead took a new contract without my knowledge and approval. I reported this wrongful action on the 13th of March and requested to act in faith and to correct the error that was made.

No one I'd fixing the mistake, I've been billed in April again.

A consultant in the so-called back office called me on Sunday the 16th of April, confirming my case is valid and that the finance department will be in touch to refund and to ensure that my account is updated correctly.

When will this happen? I cannot afford another debit order overstating the promised amount again.

Your help is highly appreciated. @CellC Kind Regards Chantal