DJ
Danielle J
1 reviews | Active since Dec 2022
12 Dec 2022, 21:02
Cell C poor customer service on refunds
Good evening, Cell C is the worst of the worst companies. As of October this year I have been trying to get my refund, each phone call a new story pops up, documents being sent back and forth, yet no refund, no answer, no phone calls back. I have not once, but many times contacted them regarding the matter and still no answer, I eventually told the consultant today, 12/12/22, that I will be going to social media regarding this. I'm fed up with poor costumer service. The consultant said I will be recieving a phone call within the hour, not to my surpise, NO PHONE CALL!!!! I will not let this go, I have been very compliant but the excuses are one after the other, I demand answers!!!
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
13 Dec 2022, 07:45Dear Danielle Van Jaarsveld Thank you for contacting Cell C regarding your request for a refund. I would like to apologize for the frustration you have experienced within our customer support department. Please afford us the opportunity to assist with your query, kindly confirm the Cell C number in question and alternative contact number for our team to assist. Regards ^MN
Cell C's reply13 Dec 2022, 07:45
Official
Dear Danielle Van Jaarsveld Thank you for contacting Cell C regarding your request for a refund. I would like to apologize for the frustration you have experienced within our customer support department. Please afford us the opportunity to assist with your query, kindly confirm the Cell C number in question and alternative contact number for our team to assist. Regards ^MN
DJ
Danielle J's updateReviewer Update
13 Dec 2022, 07:58Nr in question ***
Contact nr ***
Ref for the case ***
I received a call on the 29/11 to ask for bank statement to give my bank details. The feedback apparently says the case has been dealt with but the refund has not been done.
I've been in contact with cellc since 11 oct. I will publish all the emails phone calls etc if this is not resolved by Thursday.
Contact nr ***
Ref for the case ***
I received a call on the 29/11 to ask for bank statement to give my bank details. The feedback apparently says the case has been dealt with but the refund has not been done.
I've been in contact with cellc since 11 oct. I will publish all the emails phone calls etc if this is not resolved by Thursday.
DJ
Danielle J's update13 Dec 2022, 07:58
Reviewer Update
Nr in question ***
Contact nr ***
Ref for the case ***
I received a call on the 29/11 to ask for bank statement to give my bank details. The feedback apparently says the case has been dealt with but the refund has not been done.
I've been in contact with cellc since 11 oct. I will publish all the emails phone calls etc if this is not resolved by Thursday.
Contact nr ***
Ref for the case ***
I received a call on the 29/11 to ask for bank statement to give my bank details. The feedback apparently says the case has been dealt with but the refund has not been done.
I've been in contact with cellc since 11 oct. I will publish all the emails phone calls etc if this is not resolved by Thursday.