Cell C Poor customer service

After my first review, cell C responded and directed me to forward my query to a certain Cell C department (Cell C Social Media) for urgent attention. The response to the original request is supposed to 48hrs, and since first forwarding the matter for URGENT attention as directed by cell C in the first review response it has been 4 days and still no response. Moreover, it has been about 2 weeks since I first made enquires and requests to change restrictions on the APN access but still no resolution, only empty commitments to resolve the matter urgently, which seems to be intended only to control customer frustrations than resolve actual customer problems. I am calling this poor customer service but even that is very inaccurate because service must first exist to be judged as poor or good. There is no customer service from cell C, just pathetic service. It is time to consider better alternatives.