CELL C poor customer service

I went to cell C Mall of Africa to upgrade my cellphone contract and took a Huawei P40 lite, the store opened it to show me that it is working fine. When I switched it on to set it up I realized that I could not use any of the Google services and I could not set up most apps due to that, the next day I took it back and I asked to change to a phone that has Google services as most of my cellphone usage requires it, the store took it to repairs to check that I did not damage it and a week later they phoned me to tell me that they cannot exchange it because Head office says so, I found it shocking because there was no logic in that explanation because I never used the phone. I decided to DM customer services on Twitter and whoever is kn the other end simply said that they can't exchange it because they do not sell second hand phones, the attitude from cell C customer lack of service is quite appalling. I have 2 contracts with Cell C and my other contract is due for an upgrade in a month and I have been with cell C for more than 10 years and according to the cell c reps it means nothing. I had never imagined that a company like cell C will have the type of customer service they have.

I have no use for a cellphone that I cannot use for my needs so cell C can keep their phone as I have no use for it.

Very disappointed