Cell C poor customer service as long as they rip us off they happy

After requesting cell c to cancel my contract for the 3rd time on the 14 September 2021 and provide me with the balance of my account to settle it, my request was ignored instead i was handed over to VVM on the 17th November 2021. I made a payment in August and another 2 payments in november no one is able to assist me and allocate the payments have called cell c customer service numerous times with success they always refer me to cell c queries and they too cannot help a they say the account is with legal. I have lost all hope with the incompetance of this company. Is there no one that can help me with the payments because now i am being harresed by VVM staff either they call and speak to me or call me and keep quiet... not sure if this is ploy by cell c and vvm to hike up the account. Mind you i have not make use of this cell c sim card for over a year since the contract ended i made it clear to cell c to stop the contract and or it not to continue on month to month basis... this is pure ******** stay away from cell c