Cell C Poor Customer Service and Upgrading Procedure.

Poor service from Cell C provider. Getting notifications my a possible upgrade on my mothers contract and her then phoning the call centre to upgrade to a contract of the near equivalent price to be told that their is an outstanding balance and no upgrade whatsoever would be possible. Bearing in mind she upgraded to a laptop on her second contract in November 2020, with no complications whatsoever. One consultant where we inquired to cancel this contract, with an attitude telling us we would have to pay a Fee for the remainder of the contract PLUS pay another few hundred fans until the contract got cancelled. As well as being told she MUST phone credit vetting to correct THEIR mistake. Unacceptable.