Cell C Poor Customer Service and Negligence since

I am writing this email as my last resort to Cell C. I had a contract with Cell C from the 06th November 2015. The phone was Galaxy S6 and I also registered for the Cell C Insure and paid for both till 2016 March when it was cut off due to the payments issue. I went through a bad financial problems.

The cellphone disappeared and we went to Cell C to report the incident, we were told the process of reporting a ****** cellphone is to go to the police station and do the affidavit, then fill the form. I did that process but Cell C said because I still owe and my account is with debt collectors, they will not be able to process the insurance at the time. I should communicate to Shapiro Shaik correspondents.

I spoke to the Shapiro Shaik correspondents and they said if I pay the R5000 and something I was owing I will get a phone with Cell C. So I paid and they sent me a statement that said I have paid up the account.

I went to Cell C at Davenport and told them that I completed the payment and I have a proof of statement. They gave me a phone to call the legal section and they said they can not assist, this is after I have been holding the line for more than 1 hour waiting.

I went to Musgrave hoping for a better service, the lady gave me a phone to call saying there is nothing they can do on the office. I held for 1 hour 30 minutes to their legal team and no direction. The lady inside the shop made an assumption that maybe they will send a letter of clearance as Shapiro Saik Attorneys had promised, this was in January 05, 2018. February is about to end and I still don' have have a cellphone, not cleared, due for upgrade but cannot even get that option coz someone has to clear the debt that ia paid in November end and its still a problem

Cell C gave the account to Shapiro Shaik attorneys to collect the money and I made a full payment. I asked several times for help I am not getting any assistance, please help me.