Cell C poor customer service

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Jaques L

6 reviews | Active since Oct 2017

01 Apr 2022, 05:07 Payment not rectified For weeks now I’m trying to sort out my account.

On the 1 st Feb I made payment via your Cell C application that guided me to Payfast.

An amount of R5144-00 were paid on the app.

This amount was never deducted on your account but the payment was deducted from my credit account.

The transaction code ********************995.

Due to a third party payment I can’t obtain a proof of payment but I did send the payment receipt and my credit statement.

However it still show outstanding balance.

I have been struggling for weeks now to rectify this but don’t receive any response. I've been handed over to attorney now and they harrasing me daily Several emails send to cellc but no response.

Please rectify this as soon as possible