Cell C poor customer service

Good Day,

Here I am again having difficulties with CELL C.

Scenario at hand: After I did the upgrade since my account was now amended to zero I had an issue of doing a sim swap(FYI still waiting for the phone to arrive Wendal the only agent who has the competencies to assist clients.) So I called in yesterday to sim swap on my number,the lady who assisted me did the sim swap but on the incorrect number a number which I do not know of. Today I am trying to fix the issues the first agent Joann I spoke to is telling me I can not do a sim swap because I have not used the number in X amount of days now my question to her is how is that possible because each and every month I am making payments to the account meaning it is active so when allocating data and minutes where is that going. I ask to speak to the manager they tell me that the manager is on a call they will call me back. I refuse to give them my contact number because the manager never ever calls back. I call again a few minutes later i speak to a lady called Lebogang she tells me I need to go buy a new sim card her,I ask her so I must spend money to buy a new sim card so I can do a sim swap because a cell c agent made an error????. Again i ask to speak to the manager, because i believe they need to fix such as its not my mistake but their agent. Lebo tells me manager is by her desk and can not take the call can I leave a contact number again i refuse because as i said earlier managers never call back i am speaking from experience why does she not inform her manager to go by their desk so that they are able to take the call at their desk.

I am really tired of CELL C agents with their attitude and their mistakes which are costing me. They keep giving me reason to just cut all ties with the provider.

Please assist with fixing this issue of the sim swap because honestly it was the agents fault.

Upgrade..

this is my deal .

As per our records, an upgrade has been processed for an Apple iPhone 13 Pro Max 256GB on Pinnacle 5GB TopUp at R1199 pm x 36 as per the number ***).

Hi

So it's been a month since I did an upgrade and waiting for stock, on the 16th of February 2023 I decided to change the device since I can no longer wait. We did the process with the agent and guess what?? Apparently the reversal department systems are not working meaning I have to wait till the reversal is done before I get a call from the agent confirming that the process for the new phone has been completed. Nothing ever goes smoothly with CELL C I have lost all patience even the little faith that I had in the credit provider.

Can I please be assisted with this matter I can not go on for another month without a phone, to actually think about this I have been on this matter since December 2022!

I need assistance with regards to my upgrade matter, now all of a sudden i do not qualify for the phone I want yet just last week I qualified the only thing I was waiting for is confirmation the device change has been done.

I was doing a change of device because the 13 Pro Max is no longer available, we did a process of the iphone 14 and as per the agreement it was going to be a 36 month contract and we even did a credit check, it approved. Today when I call Mpho she is telling me that i can qualify for 24 months and I can not get the iphone yet thursday everything was confirmed and i could take it. Bare in mind each time she does a credit score check my score goes down.

I was advised that when doing a change of device i will not have to start upgrade process all over but here am i finding myself starting over. I am so sick and tired of the back n forth between myself and this company.

Please advise what iphone device I qualify for, this is the same reason why I was questioning the whole process so that I know if I should continue waiting for the 13 Pro Max.

No one from Cell C is even giving a clear answer with regards to the 13 Pro Max is the device really discontinued or is it just a shortage of stock, please can I get a proper clear answer!

The first problem is believing that your agents are doing the correct mean while they are telling me different stories. should i call or they will contact me

Hi

I need assistance, please ask Ofentse to assist with this matter.

I finally did an upgrade the cellphone was sent to the courier, the courier was set to deliver the phone at my address ***0 Phambili Road Umlazi on the 28/02/23, however the device was sent back because of the incorrect address that was captured by the agent and the upgrade has been canceled.1. Why didn't the courier company call me to ask for the correct address. 2. How can CELL C cancel my device 3. WHY is the agent telling me that they were going to deliver the iphone 13 pro max meanwhile it was discontinued and when I did the upgrade it was for the iphone14 deep purple on a 36 months contract. WHAT IS THIS CONFUSION AND WHERE IS IT COMING FROM.
Now I call the follow ups department they are telling me that I need to restart the whole process but my question is WHY didn't the courier call me and secondly why must I restart the process when the fault is on the agents side.



I believe CELL C and COURIER IT should be rectifying the matter. I NEED THIS MATTER TO BE SORETED URGENTLY! I CAN NOT BE FIXING AND UNDERSTANDING AGENT FAULTS!!!!!!!!

I can not express the anger,disappointment I am feeling as I type this mail, do you guys no longer want my businesss is this how all customers are treated. This has been so emotionally draining and stressful.

It's been 3 working business days and I still haven't received a response in regards to my matter where it involves courierit not delivering my parcel and cell c cancelling my upgrade without my knowledge.

I will be waiting