NM
Nontokozo M
1 reviews | Active since Mar 2017
21 Dec 2018, 08:41
Cell c poor customer service
The phone was ****** and I tried to block the PREPAID sim as it was linked to my bank account. I called Cell C and spoke to a consultant named Nokwazi, she asked me some security questions and sadly you dont always remember the last time you recharged or last numbers you dailed because hello you didnt expect your phone to get ****** and it's not something you take notice of! The consultant was so rude and unhelpful, cell c makes it so hard to even perform a simple block and sim swap! It's really not fair that it's so tedious. Is there any other way I can get my sim blocked?
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
21 Dec 2018, 09:20Good morning Nontokozo
We apologize for the poor service you received from the consultant. This is not the norm or standard of service we want we want for our customers.
A security check is mandatory and helps to ensure that the customer's accounts and services are protected against ********** use and abuse.
One of our team members will contact you and assist.
Regards
Cell C | PN
We apologize for the poor service you received from the consultant. This is not the norm or standard of service we want we want for our customers.
A security check is mandatory and helps to ensure that the customer's accounts and services are protected against ********** use and abuse.
One of our team members will contact you and assist.
Regards
Cell C | PN
Best regards,
Cell C's reply21 Dec 2018, 09:20
Official
Good morning Nontokozo
We apologize for the poor service you received from the consultant. This is not the norm or standard of service we want we want for our customers.
A security check is mandatory and helps to ensure that the customer's accounts and services are protected against ********** use and abuse.
One of our team members will contact you and assist.
Regards
Cell C | PN
We apologize for the poor service you received from the consultant. This is not the norm or standard of service we want we want for our customers.
A security check is mandatory and helps to ensure that the customer's accounts and services are protected against ********** use and abuse.
One of our team members will contact you and assist.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
24 Dec 2018, 10:23Thabisile confirmed that she has been in contact with you to assist with this matter. However you advised her that you have been assisted at the store.
Regards
Cell C | PN
Regards
Cell C | PN
Best regards,
Cell C's reply24 Dec 2018, 10:23
Official
Thabisile confirmed that she has been in contact with you to assist with this matter. However you advised her that you have been assisted at the store.
Regards
Cell C | PN
Regards
Cell C | PN
Best regards,